Quality Assurance Manager

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix.  Come join us if you are looking for a purpose-driven and authentic career!

About You:

You are a detail-oriented and highly organized Quality Assurance professional with a strong understanding of fabric and garment construction. You thrive in a fast-paced environment, ensuring products meet the highest quality standards while balancing compliance, regulatory requirements, and business needs. You excel at collaborating with cross-functional teams and external vendors to uphold quality control measures and drive continuous product improvements. With a proactive and solution-oriented mindset, you are committed to delivering superior products to customers.

Qualifications:

• 5+ years of experience in a Quality Assurance or Quality Control environment.
• Strong attention to detail with the ability to identify product issues and implement effective resolutions.
• Deep understanding of fabric and garment construction.
• Experience working with internal and external partners to ensure quality standards.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Self-directed and solution-oriented, with a high sense of urgency to deliver results and meet deadlines.
• Proficiency in various software systems (Adobe, Microsoft Suite, etc.).

Responsibilities:

• Own, create, and communicate all testing requirements across vendors for seasonal and annual product testing.
• Collaborate with the Product team to establish functional and performance testing for Knix products.
• Partner with Regulatory and Compliance teams to develop testing protocols that proactively address evolving regulatory requirements.
• Expedite regulatory testing as needed, ensuring compliance with CA/USA/EU regulations.
• Liaise with third-party labs to manage testing protocols and related communications.
• Continuously review and update testing protocols with third-party labs to align with industry standards.
• Manage vendor communications related to fabric, garment, and wash test reports.
• Review and provide feedback on in-line and final inspection reports to approve shipments.
• Oversee invoice accuracy related to QA processes before submitting for approval.
• Monitor customer feedback, address quality issues, and drive product improvements without impacting cost or delivery.
• Create and maintain QA documentation.
• Conduct local random audits as needed, reporting findings to ensure products meet Knix’s quality standards.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.