Quality Assurance Director (Payments)

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Director within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.
Domain Director, Quality Engineering – Payments, Treasury Products, and Services & Implementations
Role Summary
The Director, Quality Engineering for Payments, Treasury Products, and Services & Implementations is accountable for end to end quality across transaction platforms, treasury product capabilities, and client onboarding/implementation efforts. This role provides senior engineering leadership to embed quality early and consistently across product delivery and client facing execution through prevention focused practices, data informed test strategy, and strong delivery controls. The objective is consistent release confidence, client readiness, and operational stability across this domain.
Reporting Line & Scope
• Reports to: Head of C&IB Quality Engineering
• Leads: QE Managers / Senior Managers, QE Leads, Architects, ICs (employees and contractors)
• Scope: Payments platforms, treasury product capabilities, and services/implementation delivery; onshore/offshore teams; vendor engagement as applicable
• Key partners: Engineering Leaders, Product Leadership, Services & Implementation Leaders, Architecture, Platform Engineering, DevOps/SRE, Risk & Control
Domain Context
This role spans platforms and services that are high impact, integration heavy, and client critical.
• Platform stability and transaction accuracy
• Product configuration and entitlement correctness
• Client onboarding, migrations, and change implementations
• Downstream integrations and operational readiness
Quality expectations must align to business criticality, production impact, and client experience.
Key Accountabilities
• Own quality outcomes across payments processing, treasury products, and services/implementations
• Define and execute integrated test strategies covering product builds, configurations, and client onboarding activities
• Establish release and implementation readiness standards aligned to change risk and client impact
• Drive intelligent, data driven automation strategies focused on high risk and repeatable scenarios
• Ensure strong delivery governance, risk visibility, and audit ready execution practices
• Lead managers, capacity planning, and vendor accountability across the domain
Responsibilities
• Set domain testing standards across functional, integration, and non functional validation
• Partner early with engineering, product, and services leaders to improve requirements clarity and testability
• Coordinate with platform and enablement teams to mitigate environment and test data constraints
• Lead root cause analysis for production issues and client escalations; drive systemic remediation
• Provide leadership reporting on quality posture, readiness, and delivery risk
Success Measures
• Reduced production and post implementation client defects
• Improved release and implementation readiness confidence
• Increased automation effectiveness and improved signal quality
• Fewer late cycle surprises and escalations
• Improved operational stability across payments and treasury solutions
Qualifications
• 15+ years in Quality Engineering / Software Engineering
• 8–10+ years leading managers and enterprise scale delivery
• Strong experience with automation at scale, complex integrations, and CI/CD quality practices
• Proven ability to influence senior engineering and product leaders

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
• Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation.
• Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
• Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate.
• Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAnalytical Thinking, Automation, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Strategy Development, Test Case Development, Usability Testing

CompetenciesAnalytical Thinking, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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