Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
Reporting to the QA Manager, the Quality Assurance Coordinator will coordinate and administer all the necessary steps to ensure warranty claims are completed within certain timelines. The coordinator will be responsible for inputting, processing, and tracking warranty claims and communicate the results of the warranty investigation by liaising with other internal departments and warranty portal. All required documentation and files will be maintained in accordance with SOX compliance and departmental policies. The coordinator will also be responsible for Pigment usage, tracking and inventory management and related functions. The coordinator will be a backup for QC Lead-hand and technical assistant positions.
Start Rate: $28.62/hr
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
- Review and analyze customer warranty repair requests/claims to ensure compliance with warranty guidelines
- Administer customer requests for warranty consideration
- Assist with warranty process in conjunction with other departments (such as QC, Customer Care)
- Liaise with customer Care on a regular basis to explain results of the warranty investigation
- Update and maintain customer status reports in Salesforce portal to respond to customer Care inquiries in a timely manner
- Update and maintain a variety of reports for management and department’s use
- Ensure all Sox compliance process is followed, and necessary documents are verified and kept on file as needed
- Maintain and coordinate Pigment inventory in real time daily using scanning system in the mezzanine
- Work with material handlers daily to audit and maintain pigment tracking and usage
- Quarantine and organize defective pigments to be sent back to suppliers when necessary
- Perform month end pigment inventory to report to planning department for any inventory adjustment
- Perform a backup role for the QC lead hand to cover vacations and emergencies
- Perform a backup role for technical assistant to cover vacations and emergencies
- Comply with company policies and procedures
- Comply with all health and safety policies and procedures
- Perform other duties as required by QA Manager
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Completion of a university degree or college diploma
- 3 years’ experience in Customer Service preferred, preferably in a manufacturing or servicing environment
- Previous experience using JD Edwards Software preferred
- Customer Service focused on excellent communication, negotiation and problem-solving skills
- Bilingualism (English & French) is preferred but not mandatory
- Demonstrates ability to exceed in a fast-paced environment
- Managing multiple priorities, effective judgment, and time management
- Team player, strong interpersonal skills
- Accuracy and attention to detail is a must
- Excellent communication skills in English (written and spoken) to produce a variety of business documents
- Demonstrates a high proficiency in using various applications, including MS Office (Word, Excel), JDE and be familiar with email (MS Outlook) and internet applications
- Must be available to work an 8-hour shift. Specific shift schedule will be determined based on operational needs
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
