Quality Assurance Analyst

About PSD Citywide
Ready to make a real impact on communities across North America?

PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.

Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged.

Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now!

Job Description

The Quality Assurance Analyst works collaboratively within the IT department to execute and validate test cases based upon system requirements. They are responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met, and the solution works as expected. This Full Time Contract position offers the potential to transition into a Permanent Full Time position. Applicants must reside in Canada to be considered.

Job Duties & Responsibilities  

• Ensure technical quality of software through detailed testing and feedback to relevant team members.
• Take a proactive, problem-solving/trouble-shooting approach to identifying and solving software problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution.
• Document, troubleshoot, and isolate issues encountered during testing utilizing internal bug database system and providing accurate and detailed reproduction steps including visuals if possible and/or other required regression information.
• Assist with focus testing sessions and provide summary reports.
• Assist in development and implementation of comprehensive QA test plans and cases.
• Assist in the generation and implementation of procedures for more effective and efficient testing of company products.
• Assist with testing using internal development tools.
• Contribute to a positive work environment by getting involved with all departments of the team, understanding their roles and interacting with the team on a regular basis to help gain a rounded perspective of the project.
• Ensure conformance of all company and departmental standards, policies and procedures. 
• Other duties as assigned.
  

Qualifications

• 3-5 years experience in a Software Quality Assurance role.
  
• Post Secondary Degree or Diploma in Computer Science or related technical field or equivalent practical experience.
  
• Working knowledge of Mobile application and Manual and Automation testing.
• ISQTB certification would be considered an asset. 
• Extremely familiar with all aspects of software verification including: functionality, performance, and system testing.
• Meticulous attention to detail and strong problem-solving ability, in addition to honesty, strong work ethic.
• Working knowledge of most popular console platforms, Windows operating systems and related hardware.
• Deadline driven individual with strong verbal, technical, and written communication skills, creative and able to collaborate with team members with professionalism and tact. 
• Advance skills with MS Word and Excel.
• Professional self-starter with a commitment to constantly upgrade skills through continuous learning. 
  

What We Offer:
Competitive Compensation: We offer competitive salaries that recognize your skills and experience
Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.

Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you within three weeks with a response. 

Phone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline. 

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide. 

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback. 

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.