Quality Assurance Analyst - 12 months

Company: CGL
Department: Digital
Employment Type: Temporary Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is required.
Additional Information: This role is currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team is made up of experts who put our customers at the centre of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust and innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.

Under general supervision, the Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. The incumbent conducts thorough quality assurance tests on applications of small-to-medium complexity to ensure proper operation and freedom from defects. As the second level in the Quality Assurance job stream, the Quality Assurance Analyst is competent to work on most aspects of quality assurance testing but requires instruction and guidance in some areas.

• Create test strategy for small and medium projects.
• Participate in the creation of test strategies for larger projects.
• Plan system testing.
• Execute system testing according to plan.
• Coordinate and manage resolution of problems encountered in testing for small to medium size projects, working with developers and analysts.
• Create and maintain test case documentation, recording problems encountered during testing.
• Conducting walk-throughs of testing documentation for small-to-medium projects.
• Perform work-flow analysis of testing procedures and recommend quality improvements.

• Degree or diploma in Information Technology or Computer Science, along with at least 3 years' relevant experience, or equivalent combination of education and experience.
• Ability to understand business processes and their translation to systems applications.
• Understanding of insurance principles and practices.
• Proficient in use/understanding of testing tools and techniques.
• Working experience in the Property & Casualty insurance industry including experience with the Guidewire suite of applications (PolicyCenter, BillingCenter, ClaimsCenter) is an asset.
• Working quality assurance experience with web applications including WCAG 2.0 standards is an asset.
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $60,574 to $100,956

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.