TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Quality Assurance & Client User Acceptance Testing Lead is responsible for applying the overall testing strategy and test plan for project implementation, with a strong focus on client interaction and communication. They are responsible for applying defined best practices and testing techniques while serving as the primary liaison between the QA team and the client.
What We Offer:
- Growth through stimulating mandates and projects
- Career opportunities for professional development
- Flexible working styles (hybrid, in-office, or work from home)
- Flexible schedule and comprehensive benefits program
- Paid Time Off and Wellbeing Days
- Pension plan with employer contribution
Key Client-Facing Responsibilities
- Own and develop the user acceptance testing (UAT) strategy
- Define and communicate the UAT testing strategy to clients, ensuring proper execution
- Act as the primary point of contact for clients regarding all QA activities
- Organize and lead client meetings to review test strategies, test grids, and overall QA progress
- Actively engage with clients to receive feedback and prioritize QA activities
- Manage testing priorities in direct collaboration with the client's QA counterpart
- Provide clear and concise status reports on QA progress to both project managers and clients
- Present QA test strategies to clients with confidence and clarity
Additional Responsibilities
- Define and implement the overall testing strategy for each client
- Work with stakeholders to define test plans and execution
- Collaborate with project managers to establish testing timelines
- Lead the transformation of automated testing into a continuous and efficient end-to-end quality engineering function
Required Skills and Experience
- University degree in computer science, actuarial science, math, engineering, business, or related field
- 8+ years in Quality Assurance, including 3+ years in a QA Lead role or equivalent experience
- Strong knowledge of Quality Assurance processes, industry standards, and best practices
- Proven experience in software testing, test strategy development, and test automation
- Excellent client communication and relationship management skills
- Demonstrated ability to present technical information to non-technical stakeholders
- Strong project management and analytical skills
- Outstanding written and verbal communication skills in English
- Experience in managing client expectations and handling client feedback
- Ability to adapt communication style to various client personalities and technical backgrounds
- Strong organizational and problem-solving abilities
- Detail-oriented with the ability to manage multiple priorities
- Available for travel within Canada and US
- Experience with agile methods and offshore team collaboration (asset)
- Quality Assurance certification (asset)
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
