QA Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a QA Analyst, you will work with a cross-disciplinary team to brainstorm, coordinate, test and publish web content changes for releases across digital platforms. You will adhere to CIBC-defined standards and compliance rules, including Accessibility, while ensuring client expectations and SLAs are met.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed   

• QA support – Execute test cases, raise and re-test defects, provide status updates and escalate risks to the Sr. QA Analyst. Provide appropriate sign-offs and release builds to staging environments and for deployment to production. Test published content via front end and provide sign offs, including outside of regular office hours.
• Communication and problem solving – Effectively work with your team to ensure quality standards are understood and adhered to with minimum supervision. Provide clear and timely analysis and updates to your lead and QA Manager. Continuously review schedule to confirm SLAs are met and problems resolved.
• Accountability – Detail oriented, and committed to completing work on time and accurately according to approved processes. Record and escalate issues and outages of business applications and processes to the Sr. QA Analyst or appropriate team member for timely resolution. Continuously provide input to team for improvements to processes and documentation.

Who you are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You can demonstrate experience in Quality Assurance. A Degree in Computer Science or related discipline as well as ISTQB Foundation Level certification is preferred, or applicable work experience at a financial institution.

• You have strong knowledge of defect-tracking software (JIRA or HP Quality Center), Content Management Systems (CMS), W3C standards, Windows and MacOS interface standards, and Accessibility requirements testing (WCAG2.0).
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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