Supervise a remote team of Customer Service Representatives to meet SLAs, handle hiring and performance management, support sales qualification, lead onboarding/training, and assist with HR-related issues and employee development.
Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
What You Will Do
The Pro Solutions Center Supervisor is responsible for supervising a high performing team responsible for ensuring delivery on service level agreements for internal and external customers. This leader has direct responsibility for all aspects of Customer Service Representatives performance including hiring, development, performance management, team communications, and delivery against key operational metrics.
Responsibility Statements
• Oversees the daily supervision of customer service representatives within assigned location.• Supports sales team to qualify customers when selling solutions.• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.• Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback.• Works with associates to build a work environment of engagement and inclusion.• Makes recommendations in the candidate selection process for nonexempt roles.• Helps associates on the team transition through change.• Leads the onboarding and training process for associates.
What you Need to Succeed
Minimum Qualifications• Bachelor's Degree - Business Administration or equivalent experience.• 3 years' experience in a team leadership or coaching role with or without direct report responsibility or a formal supervisory title.• 2 years' experience working in a call center, office administration, high- volume retail, service support, or similar work environment.
Preferred Qualifications• Knowledge of centralized management and support practices. Demonstrated experience in training, developing, and mentoring a large team (i.e., 10+ employees).• Experience in remodeling or construction industry.• Experience in a sales role or participating in the sales process (e.g., creating quotes, project specs, etc.).• Experience using Zendesk or similar CRM (Customer Relationship Management) tool.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
What You Will Do
The Pro Solutions Center Supervisor is responsible for supervising a high performing team responsible for ensuring delivery on service level agreements for internal and external customers. This leader has direct responsibility for all aspects of Customer Service Representatives performance including hiring, development, performance management, team communications, and delivery against key operational metrics.
Responsibility Statements
• Oversees the daily supervision of customer service representatives within assigned location.• Supports sales team to qualify customers when selling solutions.• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.• Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback.• Works with associates to build a work environment of engagement and inclusion.• Makes recommendations in the candidate selection process for nonexempt roles.• Helps associates on the team transition through change.• Leads the onboarding and training process for associates.
What you Need to Succeed
Minimum Qualifications• Bachelor's Degree - Business Administration or equivalent experience.• 3 years' experience in a team leadership or coaching role with or without direct report responsibility or a formal supervisory title.• 2 years' experience working in a call center, office administration, high- volume retail, service support, or similar work environment.
Preferred Qualifications• Knowledge of centralized management and support practices. Demonstrated experience in training, developing, and mentoring a large team (i.e., 10+ employees).• Experience in remodeling or construction industry.• Experience in a sales role or participating in the sales process (e.g., creating quotes, project specs, etc.).• Experience using Zendesk or similar CRM (Customer Relationship Management) tool.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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