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Teledyne FLIR

Project Support Engineer

Job Posted 19 Days Ago Posted 19 Days Ago
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Ancaster, ON
Senior level
Ancaster, ON
Senior level
The Project Support Engineer provides post-sales technical support for security products, assists with system upgrades, and offers training and documentation. They collaborate with various teams and troubleshoot issues, ensuring high-quality customer experience.
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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

Job Summary:

The Project Engineer (PE) is critical in supporting ITS and Security products for key customers across EMEA, both in-house and on-site.

Embedded within the Integrated Solutions support team, the PE provides post-sales support and services, including cameras and software, and periodically travels to customer locations.

Primary Duties & Responsibilities:

            •           Serve as the primary technical contact for assigned projects.

            •           Provide customer and internal teams with expert application, integration, and product support.

            •           Review tender specifications and work with sales engineers to offer the best solution based on the requirements.

            •           Assist with system commissioning, system upgrades, and conducting full system acceptance testing.

            •           Create as-built and system maintenance documentation.

                         •           Provide system-specific user/maintenance training.

            •           Deliver both remote and on-site technical support to internal and external stakeholders.

            •           Guide technical support representatives in troubleshooting applications and products.

            •           Take ownership of assigned projects and escalated support cases from inception to resolution.

            •           Collaborate with product engineering teams to report and address identified issues.

Job Qualifications:

            •           A technical degree in electronics is required.

            •           Minimum of five years’ experience as a support engineer, preferably in the traffic or security electronics sector.

            •           Willingness to travel domestically and internationally (approximately one week per month).

            •           Demonstrated ability to work autonomously while collaborating with sales, product management, support, and service teams to ensure a high-quality customer experience.

            •           Proven experience with technical installation and troubleshooting of CCTV systems, servers, and network equipment.

            •           Proficiency in Microsoft Office tools (Outlook, Word, Excel) is required.

            •           Strong working knowledge of Linux OS (CentOS/Red Hat), Windows Server, and Docker platforms. Python scripting experience is a plus.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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Top Skills

Cctv Systems
Docker
Linux
MS Office
Network Equipment
Python
Servers
Windows Server

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