Manage and oversee CCP-led and internal implementations, ensuring projects meet scope, budget, and timelines. Coordinate partners, customers, and internal teams, drive partner governance and enablement, track delivery performance, resolve escalations, refine delivery frameworks, and capture lessons learned to improve outcomes and scalability.
Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams. Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline. This role focuses on partner governance, enablement, and delivery oversight, ensuring partners follow best practices and that all projects achieve the desired customer outcomes. Acting as a bridge between internal teams, CCPs, and customers, the Project Manager balances delivery execution with partner development and continuous improvement.
- Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations.
- Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges.
- Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution.
- Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality.
- Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions.
- Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete.
- Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline.
- Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects.
- Create and maintain project documentation, templates, and process guides to ensure consistency and scalability.
- Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success.
- Contribute to the definition and refinement of delivery metrics, project standards, and governance processes.
- Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement.
- Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases.
- Deliver consistent, transparent communication on project status, issues, and dependencies.
- Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity.
- Undertake any other reasonable duties as required.
Requirements
- 3–5+ years of experience in SaaS implementation, professional services, or delivery operations, with a track record of driving outcomes in fast-paced, ambiguous environments.
- Strong stakeholder engagement and communication skills, able to translate between business and technical perspectives with clarity and confidence.
- Proven ability to take ownership, solve problems creatively, and adapt quickly when challenges arise.
- Highly organized and proactive, with the ability to manage multiple priorities and maintain momentum across parallel workstreams.
- Collaborative and resourceful — comfortable working independently but always ready to rally others to solve a problem or get a project unblocked.
Desirable
- Experience in legal technology, SaaS delivery, or professional services environments.
- Exposure to partner governance, enablement, or channel delivery frameworks.
- Familiarity with project delivery tools such as Asana, Jira, or similar systems.
- Formal training or certification in project management
Benefits
- Robust medical, dental, vision offerings
- RRSB with company match
- Flexible working and PTO
- Take your birthday off
- Frequent team building events
- Fantastic training and development opportunities
- $70,000 -$100,000 CAD Salary
Top Skills
Actionstep
Asana
JIRA
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead finance transformation projects impacting ERP, Salesforce, and compensation systems. Manage requirements, UAT, testing, reporting, vendor and stakeholder coordination, and software implementations while partnering with Accounting, Business Ops, and Finance teams to deliver solutions and ensure customer-focused outcomes.
Top Skills:
ErpExcelNetSuiteSalesforceTmsVertex
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Lead and manage Noggin SaaS implementations across a portfolio, overseeing teams of implementation consultants, project scheduling, governance, scope control, client communication, billing milestones, and documentation. Drive adoption, identify upsell opportunities, ensure utilization targets, perform people management tasks, and contribute to methodology and process improvements to deliver timely, cost-effective, high-quality deployments with strong customer satisfaction.
Top Skills:
Noggin,Saas,Ai,Machine Learning
Greentech • Hardware • Energy
The Project Manager II oversees project lifecycle management, ensuring execution within scope and budget, while fostering customer relationships and managing project risks and financials.
Top Skills:
AgileErp SystemMs ProjectPrimavera
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
