About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We are seeking a Professional Services Project Manager to drive successful customer engagements by ensuring LogicMonitor implementations are delivered on time, within scope, and on budget.
In this role, you will coordinate multiple small- to medium-scale PS implementation projects, including custom-scoped work, while contributing to internal operational initiatives. You will work closely with Sales and Customer Success Management teams to develop project success plans, establish workflows, and maintain clear communication across all stakeholders.
As a key facilitator, you will track project progress, proactively address risks, and ensure every engagement delivers measurable value to both the customer and LogicMonitor. This is an opportunity to make a lasting impact by optimizing processes and driving seamless project execution.
Here's a closer look at this key role:
- Project Leadership & Execution: Manage all aspects of small to medium Professional Services projects, ensuring timely delivery within scope, budget, and resource constraints.
- Drive Mission-Critical Initiatives: Lead high-impact projects that influence product innovation and customer success, with the autonomy to execute from concept to completion.
- Multi-Project Management: Oversee multiple concurrent projects, balancing priorities while maintaining alignment with business objectives.
- Customer & Stakeholder Engagement: Serve as the primary point of contact for internal teams and customers, fostering collaboration and clear communication.
- Technical Translation & Planning: Convert technical requirements into structured project plans with defined phases, milestones, dependencies, and effort estimates.
- Scheduling & Coordination: Develop and maintain project schedules, coordinating working sessions and ensuring deadlines are met.
- Status Tracking & Reporting: Maintain visibility into project progress through consistent reporting, up-to-date documentation, and active participation in client meetings.
- Risk Management & Escalation: Identify potential risks, roadblocks, and dependencies early, implementing proactive mitigation and escalation strategies.
- Process Adherence: Ensure projects align with company policies, departmental procedures, and best practices for project execution.
- Customer & Stakeholder Relations: Build and maintain strong relationships with key customers and internal teams, driving alignment and long-term success.
- Internal Contributions: Support internal initiatives and process improvements to enhance the efficiency and impact of the Professional Services team.
- 3+ years of professional experience, preferably in IT, project management, or consulting.
- Proficiency in project management tools and methodologies; experience with Confluence, Mavenlink, or Asana is a plus.
- Strong communication and stakeholder management skills, with the ability to engage effectively across teams, technical contacts, and customers via email, video conferencing, and in-person interactions.
- Proven ability to collaborate cross-functionally while adapting communication style to different audiences.
- Strong customer relations skills, with a proactive and responsive approach to client engagement.
- Ability to work independently and within teams, multitask effectively, and manage shifting priorities.
- Problem-solving mindset with the ability to identify and resolve standard project challenges with minimal guidance.
- Certified Scrum Master (CSM) certification is a plus.
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Anticipated Application Close Date: 03/31/2025
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-ME1 #LI-Hybrid #BI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$69,615—$90,000 USD
