Coordinates technical project teams, internal departments, clients, vendors, telecommunications carriers, and ISPs. Develops project scopes, work breakdown structures, schedules, and risk management plans. Supports customer onboarding and service definition while representing technical teams to clients. Requires strong IT infrastructure knowledge, Microsoft Project proficiency, technical project management experience, and familiarity with server, network, ITIL, consulting, outsourcing, or managed service environments.
Company Description
SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Job DescriptionEssential Duties Include:
- Coordinate project team and extended internal resources
- Navigate across departments, interfacing with sales, account management, procurement, first-, second-, and third-level support
- Represent technical project team to client
- Coordinate vendors and telecommunications careers and ISPs
- Create and maintain scope documentation, work break down structures, and schedules
- Perform risk management
- Assist with customer onboarding and service definition
Qualifications and Experience
- High-level understanding of IT infrastructure; ie, Client Server and web-based communications and operations, virtualizations, SANs, Windows Server, Active Directory, DNS, VPN, etc.
- Intermediate to advanced skill with Microsoft Project
- Project management in a technical environment; PMP certification preferred
- Server and network administration and engineering experience (preferred)
- Understanding of ITIL and service management (preferred)
- Experience in a consulting, outsourcing and/or managed service environment
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