Project Management Specialist - Project Mgmt

· Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.

· Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.

· Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.

· ITO – Presales support, customer inquiries, quote preparation.  

· OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.

· Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.

· Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.

· Build customer satisfaction through outstanding relationships and communications.

· Work within predefined targets and metrics – KPI oriented.

· Bachelor's degree or diploma from an accredited university or college

· At least 3 years of experience in a customer service or sales position

· Strong oral and written communication skills.

· Must be proficient with MS-office

· Knowledge in SAP 

· Additional experience working in field activities, Sales Support or Sales Force is preferred

· Established analytical ability

· Knowledge French is an asset

· Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)

· Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.

· Ability to work in a fast paced, high stress environment with multiple simultaneous priorities

· Strong organizational and time management skills