Project Analyst II

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Project Analyst II supports the successful execution of technology and infrastructure initiatives by providing strong coordination, delivery support, and operational rigor. This role partners closely with Project Managers, Delivery Leads, and cross‑functional teams to ensure delivery activities are tracked, documented, and progressing as planned.

The Project Analyst II is responsible for maintaining accurate delivery artifacts, supporting enterprise delivery tools, and enabling transparency across project execution while adhering to established processes and standards.

Key Responsibilities:

IT Project Coordination & Delivery Support:

• Coordinate day‑to‑day project activities by tracking tasks, timelines, dependencies, and action items.

• Ensure delivery commitments and milestones are clearly documented, assigned, and followed through to completion.

• Support Project Managers, Scrum Masters, or Delivery Leads with delivery plans, status reporting, and execution coordination.

• Monitor progress against agreed schedules and proactively identify and escalate risks, delays, or blockers.

• Maintain organized delivery execution to help ensure project work progresses as planned.

ServiceNow Change & Request Management:

• Create, update, and maintain ServiceNow change and request records in accordance with required standards.

• Ensure change submissions are complete, accurate, and submitted on time to support delivery schedules.

• Track changes through approval, implementation, and closure, following up on pending items as needed.

• Communicate change timing, impacts, and dependencies to relevant delivery partners and stakeholders.

• Apply understanding of core change management concepts including scope, risk, approvals, and implementation windows.

Delivery Tools & Documentation:

• Maintain accurate and up‑to‑date information across delivery tools such as ServiceNow, Jira, and Confluence.

• Update Jira work items with current status, comments, and ownership to reflect delivery progress.

• Create and maintain Confluence documentation including meeting notes, plans, and delivery artifacts.

• Ensure consistent and aligned information across delivery systems to improve visibility and reduce follow‑ups.

Communication & Stakeholder Support:

• Provide clear, timely updates on delivery status, actions, risks, and next steps.

• Participate in meetings by capturing decisions, action items, and key discussion points.

• Follow up with contributors to ensure understanding and completion of assigned actions.

• Escalate issues, risks, or questions with appropriate context and timing.

• Demonstrate professionalism and responsiveness in interactions with delivery stakeholders.

Operational Discipline & Continuous Learning:

• Maintain organized and accurate delivery artifacts including action logs, trackers, and status updates.

• Follow established delivery processes, routines, and documentation standards consistently.

• Apply attention to detail to reduce errors, rework, and delivery inefficiencies.

• Seek clarification when needed and demonstrate a willingness to learn delivery practices and tools.

• Continuously build knowledge and capability within project delivery and operational support.

Required Qualifications:

• Experience in a project analyst, project coordination, or delivery support role within a technology or infrastructure environment.

• Working knowledge of enterprise delivery tools such as ServiceNow, Jira, and Confluence.

• Strong organizational skills with the ability to manage multiple priorities and follow through on commitments.

• Clear written and verbal communication skills.

• High attention to detail and accuracy in documentation and tooling.

Preferred Qualifications:

• Experience supporting large‑scale or enterprise technology initiatives.

• Familiarity with IT change management processes.

• 5 to 10 years of experience

• PMP, Agile Certifications

• Exposure to Agile, hybrid, or traditional project delivery methodologies.

Additional Information:

This role emphasizes execution hygiene, delivery coordination, and tooling accuracy to enable strong delivery outcomes and stakeholder confidence. Success is measured through reliability, accuracy, follow‑through, and improved visibility across delivery activities.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):