Program Manager - Senior

Job Title: Program Manager - Senior

Location: Toronto, ON. On site.

Contract (18-months)

$110 - $115/hr depending on experience.

Public sector/health/government experience.

Key Responsibilities

Project Management & Governance

• Lead and manage large-scale, complex IT projects through all phases: concept, definition, planning, implementation, and closeout.
• Develop project charters, integrated project plans, and comprehensive project documentation and artefacts in alignment with PMI standards.
• Manage and control large project budgets including cost estimates, forecasting, reconciliation, and financial reporting.
• Identify, evaluate, and mitigate project risks; provide options analysis and recommend actionable mitigation strategies.
• Lead requirements gathering and ensure alignment between business objectives and technical deliverables.
• Ensure adherence to project management methodologies and SDLC best practices.
• Utilize enterprise project management tools such as MS Project, Clarity, Planview, or equivalent for planning and status reporting.
• Provide governance reporting and ensure fiscal accountability throughout project execution.
• Demonstrate experience with Enterprise Content Management initiatives.

Technical Leadership – Public Safety Communications

• Lead projects involving Public Safety Answering Point (PSAP) telecommunication systems, including:
• Communication Console Systems (CCS)
• Trunked Radio Systems
• Conventional Communication Solutions and backup systems
• Plan and implement voice communication services in public safety environments.
• Lead replacement and implementation of voice communication and voice logging systems.
• Oversee projects involving backend radio and paging system technologies.
• Manage full lifecycle projects from market scan and procurement through implementation and operational transition.
• Contribute experience related to Public Safety Radio Network (PSRN) projects.

Analytical & Communication Skills

• Lead and coordinate large, cross-functional project teams.
• Prepare and deliver executive-level briefings, progress reports, and stakeholder updates.
• Manage stakeholder expectations related to scope, schedule, and resource constraints.
• Identify and acquire appropriate technical resources; define roles and responsibilities clearly.
• Communicate effectively across technical and non-technical audiences using appropriate political acuity.
• Prepare authoritative recommendations, proposals, briefing notes, and executive presentations.
• Resolve resource and interpersonal conflicts while fostering a collaborative team environment.
• Act independently, make informed decisions, and drive projects to successful completion with minimal supervision.

Industry Experience

• Experience within the land ambulance sector and related stakeholders is considered an asset.
• Experience managing projects in 24x7 mission-critical operational environments.
• Familiarity with public sector governance structures and procurement processes is highly desirable.

Required Qualifications

• 10+ years of progressive experience in Program and Project Management.
• Strong working knowledge of PMI standards and methodologies.
• Demonstrated experience managing large-scale, enterprise-level IT implementations.
• Proven experience delivering telecommunications and voice communication system projects in Public Safety environments.
• Experience managing complex budgets with high levels of fiscal accountability.
• Strong leadership, analytical, and communication skills.

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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