Professional Services Senior Business Analyst

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Professional Services Senior Business Analyst is a key role designed to maximize the performance of our Professional Services team. You will analyze our current operations, identify areas for improvement, and implement changes to our processes, tools, and reporting to drive efficiency and consistency.
You'll Get To:

• Supervise the global Statement of Work (SOW) queue, ensuring that all requests are processed in line with established SLAs and company policies. Lead coordination with other departments to resolve issues, as well as the development of standardized SOW templates to streamline the order-to-cash process.
• Oversee Professional Services and Support queues as well as audit reviews
• Design and manage project governance processes to ensure accurate tracking of deliverables, timelines, budgets, and overall project status.
• Leverage business systems including SFDC and Certinia to deliver reliable, scalable and efficient solutions to support services objectives
• Manage all approved utilization data submitted by the Global Services and Engineering organizations, in partnership with the Resource Management Teams, with responsibility for investigating and resolving any discrepancies or project-related exceptions.
• Partner with Finance to ensure timely month-end invoicing activities and reconciliation
• Work with leaders to ensure and improve key policies, processes, and methodologies contributing to the success of the BlackLine customer team are developed, implemented and adhered
• Serve as subject matter expert (SME) with Certinia; train new hires and support existing Services team; SME in other software tools as applicable
• Develop and manage key performance metrics, dashboards, and analytics for the Services team. Analyze and present on findings with the mindset of delivering actionable insights, improving team performance and efficiency.
• Proactively identify opportunities to improve team performance by gathering requirements, mapping current workflows, and recommending enhancements to processes and metrics.
• Other duties or projects such as ad-hoc reports, financial and capacity models, implementing tools/systems and analysis for monthly and annual forecast adherence models.

What You'll Bring:

• Years of Experience in Related Field: 3+ years of work experience
  Education: BS/BA degree
  Technical/Specialized Knowledge, Skills, and Abilities:
  
  • Proficiency in Microsoft Office and strong knowledge of Excel (Lookups, pivot tables, charts)
  • Project management tools
  • Salesforce
  
  Other:
  
  • Displays the ability to exercise independent judgment and discretion on managing important processes and execution in a global audience
  • Strong team player, results driven, metrics-driven and thrives in fast-paced environment
  • Excellent analytical thinking, problem solving, organizational and time management skill
  • Ability to define and execute creative solutions in a dynamic work environment.
  • Ability to own responsibilities and make high level business decisions with limited supervision
  • Implement management policies or operating practices focusing on large scale impacts to corporate success and efficiencies.
  • Ability to work with a variety of internal stakeholders including Customer Team, Sales, Finance, etc.
  • Excellent verbal and written communication skills
  • Work effectively across disciplines and organizations to prioritize tasks and make decisions

We're Even More Excited If You Have:

• Experience with Certinia or comparable PSA Tools, Tableau or other BI reporting tools

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.