Product Specialist — Enterprise AI

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Product Specialist – JLL

What this job involves:

The Product Specialist is an embedded expert within JLL's Enterprise AI team, supporting AI products and platforms that serve the entire organization. This role sits at the intersection of user experience, product quality, and AI adoption—helping employees across every business line get real value from JLL's AI tools. Beyond resolving issues, you will shape how AI products are understood, used, and improved at scale. This position combines strong support instincts with genuine curiosity about AI, treating every user interaction as a signal that can make the platform better and drive JLL's innovation forward.

What your day-to-day will look like:

• Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation

• Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities

• Act as a frontline champion for AI adoption, supporting engagement communities and the AI Champions network

• Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering teams

• Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality

• Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows

• Support custom reporting and data verification for ad hoc stakeholder requests

Required Qualifications:

• 2–4 years in product support, product operations, or a closely related role

• Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows

• Clear, confident communication skills with ability to translate between technical and non-technical audiences at all levels

• Customer-first orientation with documented examples of high-quality support delivery

• Self-directed and organized, comfortable managing competing priorities in a fast-moving environment

Preferred Qualifications:

• Enterprise platform experience in large, matrixed organizations

• Experience navigating cross-functional stakeholders

• Pattern recognition instincts—ability to notice what's generating tickets, not just close them

• Enthusiasm about AI and commitment to continuous learning as tooling evolves

• Experience maintaining prompt libraries and AI-assisted workflows

• Familiarity with product metrics including adoption, NPS, and engagement alongside support SLAs

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Opening Type:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.