We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
You’ll be joining CIBC’s ECRM Enablement team, responsible for delivering enhancements to optimize frontline productivity and growth, aligned to CIBC’s enterprise architecture roadmap. As a Loyalty Product Owner , you’ll lead small and medium end-to-end project implementation and act as a subject matter. You’ll ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best-in-class client experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.
How you'll succeed
Own the product backlog – Create and maintain a prioritized backlog for the Loyalty platform, ensuring alignment with business objectives and customer needs.
Translate strategy into delivery – Convert high-level requirements and business objectives into clear user stories with well-defined acceptance criteria.
Drive agile execution – Lead sprint planning, backlog refinement, and other agile ceremonies to ensure smooth delivery.
Collaborate across teams – Work closely with Marketing, Technology, Data, and Customer Experience teams to deliver Salesforce capabilities such as Journey Builder flows, Automation Studio processes, and audience segmentation.
Stakeholder engagement – Keep stakeholders informed and engaged throughout the delivery lifecycle, managing competing priorities effectively.
Monitor and communicate progress – Report on pod progress, risks, and dependencies in a clear, structured way.
Mentor and lead – Support end-to-end project implementation as a subject matter expert and foster a collaborative, high-performing team culture.
Who You Are
You can demonstrate 2 to 3 years of work experience with Salesforce Marketing Cloud or Loyalty Management; strong willingness to deepen expertise, product ownership, digital marketing, technology delivery, or marketing operations.
You can demonstrate 2 to 3 years of work experience in product ownership, digital marketing, technology delivery, or marketing operations, writing user stories and managing product backlogs in an agile environment.
Strong communication and stakeholder engagement skills; ability to translate business needs into technical requirements. Curiosity and passion for customer engagement, and marketing technology.
You have an undergraduate degree required; product, marketing, or Salesforce certifications considered assets.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 27th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Agile Delivery, Agile Leadership, Digital Delivery, IT Service Delivery, Salesforce Development, Salesforce Integration, Salesforce SolutionsTop Skills
CIBC Toronto, Ontario, CAN Office
Square, 81 & 141 Bay, Toronto, Ontario, Canada
