Product Owner Senior Business Analyst - Senior Vice President

The Product Owner Senior Business Analyst is a strategic leadership role responsible for defining product vision, shaping multi-year roadmaps, and driving end-to-end delivery of complex, high-impact initiatives across Citi.

This role combines product ownership, advanced business analysis, and program leadership, with accountability for multiple concurrent initiatives. The SVP acts as a trusted advisor to senior leadership, ensuring alignment between business strategy, technology solutions, regulatory requirements, and operational execution.

Key Responsibilities

Product Vision, Strategy & Roadmap

• Define, articulate, and evolve a clear product vision aligned with Citi’s strategic objectives, client needs, and regulatory priorities

• Develop and own multi-year product roadmaps, balancing strategic transformation with tactical deliverables

• Continuously assess emerging technologies and business needs, recommending innovative solutions and system enhancements

• Evaluate industry trends, IT developments, and competitive landscape to inform strategic direction

End-to-End Delivery & Initiative Ownership

• Own and drive end-to-end delivery of complex, high-impact programs from ideation through implementation and optimization

• Provide input across the development lifecycle, including defining system scope, objectives, and required enhancements

• Manage multiple concurrent initiatives, ensuring alignment on scope, schedule, dependencies, and outcomes

• Proactively identify risks, impacts, and dependencies, and drive mitigation strategies

Senior Stakeholder Management & Communication

• Serve as the primary interface with senior stakeholders (Managing Directors, business heads, and technology leadership)

• Build strong partnerships across business, operations, technology, risk, and compliance organizations

• Lead executive-level communications, including steering committees, business reviews, and strategic updates

• Prepare and deliver clear, concise, and impactful presentations and reports on program status, risks, and strategic implications

• Translate complex technical concepts into business-friendly insights for non-technical audiences

• Proactively manage expectations and communicate changes in scope, timeline, or budget

Business Analysis & Solution Leadership

• Lead requirements elicitation, analysis, and documentation across business, functional, and non-functional areas

• Produce high-quality artifacts including BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings

• Ensure requirements are traceable, testable, and compliant with regulatory standards

• Provide in-depth, interpretive analysis to define problems, develop innovative solutions, and influence strategic decisions

• Consult with business clients to define functional specifications and align solutions with organizational goals

• Support UAT validation, ensuring delivered solutions meet business needs

Technology & Data Leadership

• Partner with technology teams to define and deliver scalable solutions aligned with enterprise architecture

• Work with database technologies (e.g., SQL, MongoDB) to support data analysis, integration, and solution design

• Evaluate and recommend system alternatives and enhancements based on business process analysis and industry standards

• Identify and drive opportunities for Generative AI adoption to improve efficiency, insights, and product innovation

KYC & Client Lifecycle Management

• Lead and support KYC processes and systems, ensuring regulatory compliance and operational excellence

• Leverage expertise in Fenergo to optimize client onboarding, lifecycle management, and KYC workflows

• Drive enhancements to improve client experience, efficiency, and compliance outcomes

Risk, Controls & Governance

• Identify, assess, and communicate risks and impacts, providing well-defined mitigation strategies

• Ensure adherence to Citi’s risk and control frameworks, policies, and regulatory requirements

• Appropriately assess risk in all business decisions, considering impact on firm reputation, clients, and assets

• Drive transparency through effective escalation, reporting, and management of control issues

Delivery Execution & Process Excellence

• Execute initiatives using Agile, Waterfall, or hybrid methodologies

• Ensure delivery quality, timeliness, and alignment with business objectives

• Continuously improve delivery processes, governance frameworks, and operating models

Team Leadership & People Management

• Supervise day-to-day team activities, including resource management, work allocation, and performance oversight

• Mentor and coach team members to build strong business analysis and product capabilities

• Foster a high-performance culture focused on accountability, collaboration, and innovation

Qualifications

Experience

• 10+ years in financial services, preferably within a global banking environment

• Proven experience in product ownership, senior business analysis, and program delivery

• Demonstrated success managing large-scale, multi-initiative transformation programs

• Strong experience interacting with senior executive stakeholders

Skills

• Expertise in product strategy, roadmap management, and SDLC methodologies

• Strong analytical and problem-solving capabilities with interpretive thinking

• Excellent communication and executive presentation skills

• Deep understanding of regulatory, risk, and control environments

• Strong influencing, negotiation, and decision-making skills

Preferred

• Experience with KYC, client lifecycle management, and Fenergo

• Familiarity with data platforms (SQL, MongoDB) and AI-driven solutions

Key Competencies

• Strategic vision & roadmap ownership

• Executive stakeholder influence

• End-to-end ownership mindset

• Strong analytical rigor and innovation

• Leadership in a complex, matrixed organization

Success Metrics

• Successful execution of roadmap aligned to strategic priorities

• Delivery of multiple initiatives on time and within scope

• Strong stakeholder alignment and executive confidence

• Measurable business value and operational improvement

• Compliance with regulatory, risk, and control frameworks

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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