Product Manager

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. We are headquartered in Toronto, Canada with team members based across North America. 

In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. 

As a Product Manager, you will be responsible for providing comprehensive administrative support for our Shopify-based store, managing product and content updates, and ensuring optimal website performance. You will collaborate closely with various teams to handle product data, oversee site merchandising, and support ongoing site features and functionality. 

Key Responsibilities:

• Administrative Support: Provide administrative support for the backend of the Shopify store, including managing products, collections, promotions, and content updates. 
• Product and Content Management: Oversee the upload and management of product data and content for new product launches, updates, and promotions. Ensure accuracy and completeness of all information. 
• Quality Assurance: Perform quality assurance (QA) checks on website functionality and site merchandising to ensure compliance with brand standards. Note that client-provided training and support will be available. 
• Inventory Management: Collaborate with the Operations (OPs) Team to manage product availability, adjust autoship and subscription orders based on inventory levels, and resolve any related issues. 
• Site Feature Analytics: Analyze the performance of site features post-launch to ensure they are functioning correctly, identify and address any issues or bugs, and track overall performance. 
• Content Creation: Build out landing pages and blog posts within Shopify. Ensure content aligns with brand guidelines and provides a seamless user experience. 
• Recharge Support: Manage bulk order updates and handle product, collection, and other related tasks within Recharge. 
• External Development Team Collaboration: Coordinate and collaborate with external development team to manage technical tasks, address issues, and ensure alignment with project goals and deadlines.

Qualifications

• Experience:3+ years of experience in e-commerce operations, with a strong understanding of Shopify. 
• Ecommerce Platform Knowledge: Ecommerce experience is a MUST. Experience with Shopify is preferred. 
• Technical Skills: Familiarity with Recharge and Rebuy is highly desirable. Proficiency in Excel or other data management tools is a plus. 
• Attention to Detail: Strong attention to detail with a commitment to ensuring accuracy in product data, content uploads, and site functionality. 
• Analytical Skills: Ability to analyze site performance and identify issues or areas for improvement. Experience with site analytics tools is a plus. 
• Collaboration: Excellent communication skills and the ability to work effectively with cross-functional teams, including operations, marketing, and IT. 
• Problem-Solving: Proactive in identifying and resolving issues related to product data, site features, and inventory management. 

Hybrid Work

At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—fury friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.

Our Values

We Raise the Bar | We Open the Barn Doors | We Dream Big | We Graze Lightly | We Are Customer Obsessed | We Are ONE Team 

Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact [email protected]. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.