At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
The Seller Experience - Post List team sits at the center of how sellers fulfill their commitments to buyers. Once a listing becomes available, this team ensures sellers can handle inventory, fulfill orders accurately and efficiently, and resolve issues quickly and fairly. This is where sellers realize their profit, build repeat business, and strengthen buyer trust in eBay.
This role will be responsible for enabling insights for sellers, integrating seamlessly with Member-to-Member (M2M) messaging, and ensuring returns, cancellations, and disputes are surfaced and resolved efficiently in alignment with policy. Your work will directly impact seller profitability, buyer satisfaction, and trust in eBay’s marketplace.
The role will lead a dedicated team of engineers and partner with designers, analysts & user experience researchers from a product perspective.
What you will accomplish:
Improve returns, cancellations, and dispute workflows by surfacing and prioritizing actions clearly, reducing resolution time and ensuring outcomes align with marketplace policies.
Design and deliver contextual buyer insights within the fulfillment flow, enabling sellers to tailor interactions (e.g., repeat buyer recognition, first-time buyer engagement) and strengthen long-term marketplace loyalty.
Enable seamless buyer–seller communication during fulfillment through deep integration with M2M messaging, ensuring sellers can identify and respond to buyer questions quickly and completely.
Partner cross-functionally with engineering, design, customer research, and policy teams to define solutions that balance user experience, operational efficiency, and technical constraints.
Drive measurable impact through clear success metrics (e.g., reduction in fulfillment defects, improved resolution cycle time, improved seller satisfaction) while contributing to the long-term evolution of post-sale experiences at eBay.
What you will bring:
3+ years of experience in product management working with dedicated Agile engineering teams and shipping customer-facing software.
Experience building software in operational domains such as supply chain, logistics, fulfillment, warehouse management systems (WMS). Experience with Returns / Reverse logistics is a plus.
Demonstrated ability to collaborate effectively with engineering on architectural decisions and API contract design.
Strong product design fluency, including the ability to create mock ups, and partner closely with designers to develop user experiences.
Bachelor’s degree in Business, a related field (MBA considered an asset), or equivalent professional experience.
Additional Details
The base pay range for this position is expected in the range below:
C$110,400 - C$147,400Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
This job posting relates to an existing vacancy within eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.
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