Product Manager (Jira)

We're looking for a results-driven Product Owner to align roadmaps with business goals and user needs. You'll lead a 3-month to 18-month roadmap, manage the product lifecycle, and collaborate with stakeholders to drive informed decisions. You will focus on enhancing user experience, overseeing integrations, and fostering adoption through training and support.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Manager, Business Analysis and Governance.

Posting Type: New Position.

Salary Range: The expected base salary range for this role is $96,730 - $130,336.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

• Accountable for maximizing the value of the product suite by ensuring the roadmap and backlog is aligned with business goals and user needs.

• Develop and execute a 3-month to 18-month roadmap.

• Facilitate informed budget decisions and prioritization by partnering with stakeholders and platform administrators to develop and evaluate business cases.

• Manage all elements of the product lifecycle, including data analysis, stakeholder requirements, vendor selection, and end user change management.

• Collaborate with platform administrators and developers on configurations, integrations, and enhancements.

• Maintain a continuous feedback loop to monitor platform user experience and adoption, solicit feedback, and identify areas for improvement.

• Lead training and onboarding programs to ensure teams are proficient in using the product, while driving improvements in knowledge management and documentation.

• Provide support to end users and internal teams to answer questions, investigate and troubleshoot issues, and validate solutions.

• Perform research, query data, review external documentation, technical specifications and other bulletins to stay current on platform updates, industry trends and best practices.

• Maintain a high level of transparency and communication through proactive interactions with PMO and platform teams. Foster collaborative relationships with internal partners to ensure the success of the overall roadmap.

• Bachelor's degree required, or equivalent work experience.

• Minimum 5 years experience as a Product Owner, Business Analyst, or similar role with Jira as a core platform.

• Strong understanding of Agile methodologies and Jira's role in supporting agile teams.

• Experience with Jira administration, including workflows, custom fields, permissions, and automation.

• Experience in strategic planning, project lifecycle management, portfolio management, and change management.

• Ability to translate business needs into technical requirements.

• Familiarity with Confluence, Jira Service Management, and other Atlassian tools is a plus.

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.