Product Manager, Customer Management

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:  

The vacant Product Manager, Customer Management role will report to the Group Product Manager, Leader, Payment Enablement. As a Product Manager, you will be responsible for defining and delivering products that solve real customer problems and drive business outcomes. Working closely with design, engineering, and other stakeholders, you will help shape the roadmap, define product requirements, and guide the product through execution and launch. 

What You Will Do:  

• Own the roadmap and delivery of specific features or small product areas.

• Drive the delivery of product features end-to-end, including scoping, planning, and cross-functional execution.

• Partner with engineering and design teams to define, prioritize, and deliver high-quality, user-centric features.

• Collaborate with marketing, support, analytics, and operations to deliver and optimize go-to-market plans for product launches.

• Gather and synthesize customer feedback, market insights, and internal input.

• Write clear, detailed product requirements and user stories that translate customer needs into executable work for engineering and design.

• Define success metrics and analyze post-launch performance; identify improvements based on data and user feedback.

• Drive continuous improvement through iteration and experimentation.

• Contribute to product vision and strategic planning with awareness of long-term impact.

What You Bring: 

• 7+ years of product management or equivalent relevant experience. 

• Bachelor's degree in Business, Computer Science, Engineering, or a related field; advanced degree a plus. 

• Proven ability to communicate effectively with cross-functional stakeholders. 

• Experience defining technical requirements (e.g., APIs, performance, latency) and evaluating tradeoffs with engineering teams. 

• Working knowledge of agile delivery processes, product analytics, and experimentation methods (e.g., A/B testing). 

• Demonstrated ability to translate customer needs into product solutions. 

• Proven ability to deliver features or improvements that meet customer needs and business goals. 

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

What We’re Offering: 

The hiring range for this position is $100,000 - $150,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.