Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
The Product Strategy & Ops (PS&O) team leads a broad and strategic scope, including:
- Product Delivery: Deliver exceptional customer experience by executing timely and seamless feature rollouts, establishing robust GTM roll out strategies, and providing comprehensive support for all stages of feature releases.
- Product Operations: Empower product teams to deliver exceptional products by optimizing the launch processes, improve launch capacity and cross-functional readiness.
- Product Strategy: Support our product strategy by driving product stickiness and customer adoption by designing and scaling our launch roadmap.
Our ideal candidate is a motivated teammate, a trusted cross-functional collaborator, and a data-driven product enthusiast who thrives in ambiguity and dynamic environments. The ideal candidate possesses a deep understanding of the healthcare landscape and believes in Cedar's mission to improve the patient experience.
This role is remote-friendly and will report to the Senior Manager, Product Delivery
Responsibilities:
- Partner with cross-functional teams (Makers, Commercial, Marketing, Delivery, & Client Growth) to launch new products and features, supporting feature rollouts, impact measurement, alpha & beta client selection, commercial enablement, internal training, and launch strategy
- Implement and manage strategic feature rollouts, working closely with our clients, client facing teams, and relevant engineering and product teams
- Foster clear internal and external communication about our evolving product direction, including roadmaps and release notes. Partner with teams and clients to act as a product SME, frequently representing our features in client meetings.
- Identify and implement process improvements across the product launch lifecycle to scale effectively
- Ensure that cross-functional stakeholders are enabled with up-to-date materials, demos, client-facing decks
- Collaborate with PS&O and Makers leadership to set, track, and manage product and feature rollouts. Contribute to monthly readouts on feature adoption for leadership.
- Support our quarterly and annual strategic planning and product roadmap by preparing client roadmaps, routing feature feedback to product teams, and proactively aligning with product managers on feature GTM roll out strategy
- Support other strategic product initiatives as needed through program management and analysis (e.g., updates to patient facing UI, privacy updates, cross client product changes and more)
Skills & Experience:
- 5-7 years prior experience in revenue cycle, patient engagement, fintech, or navigating large healthcare enterprises
- Experience collaborating directly with Product, Engineering, Data Science, and other technical teams
- Excellent cross-functional communication skills; must be comfortable speaking with clients and large internal audiences
- Ability to act across Commercial and Makers teams to design workstreams, build processes, and drive end-to-end execution of strategic initiatives
- Bias-to-action and hands-on experience delivering business results – you’re not afraid to roll up your sleeves and get into the weeds
- Positive “can do'”demeanor, self-motivated, and self-directed
- Strong organizational skills and attention to detail
- Experience with Google Slides/Sheets, Powerpoint/Excel; Salesforce, Looker, SQL and Jira a plus
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $122,400 - $144,000
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
