Job Description
Chase Merchant Services is seeking a Senior Project Manager / Product Delivery Manager to join the Canadian Project Management team. The Project Manager / Product Delivery Manager will be responsible for managing multiple initiatives of variable sizes and ensuring project delivery is on time, on budget, on scope and within quality constraints including all aspects of project execution, interaction with, and managing the Line of Business relationships. You will also be expected to manage projects through the application of generally accepted project management principles, based in PMI disciplines.
Essential Duties and Responsibilities:
- Understand Canadian business priorities, issues, challenges and requirements, and dependencies/impact to other areas, including key strategic initiatives impacting Canada
- Manages and coordinates cross functional teams across the Canadian and US business and product groups as needed in the delivery of the project requirements
- Ensures effective communications exist among executives, team members, and stakeholders
- Creation of detailed project charters that clearly defines project goals and objectives, governance structure, project plans with defined milestones that identify the project critical path, and metrics and other measurements to capture benefit realization.
- Proactive management of resource loading, work breakdown structures, issue/risk tracking and resolution
- Ensures the change control process and structure are in place and adhered to, managing and documenting changes to project scope, impacts to plan, and budget
- Analyzes project risks & impacts; make relevant recommendations to steering committee and senior management to mitigate issues
- Establishes and maintains working relationships across the project team and is responsible for relationship building with technology management, business management, program sponsors, vendors and business clients and acts as a communication channel between technology and the business for ongoing project management status and issues
- Ensures that project and implementation plans are created and maintained for all projects and initiatives to appropriately manage and control project activities
- Lead the planning, organization, and execution of cross-functional business improvement projects and programs;
Qualifications:
- 5+ years' experience in Project Management or 5+ years of relevant experience in the Payments Processing or related technology field
- PMP or other project management certification
- Demonstrated experience in Waterfall, Agile and Hybrid Project Management methodologies
- Experience in scoping, executing and delivery of complex platform developments
- Firm understanding of the front and back-end environments and processes for merchant acquiring and payment processing including POS devices, end-to-end transaction flow, interchange and merchant funding
Skills:
- Established familiarity with Payments Processing industry and related technology
- Proven experience working with senior management and executive teams
- Demonstrated competence in leadership, team building, time management, organizational management, technical development, customer interface, and multiple stakeholder communications
- Demonstrated written, oral, and personal skills that can bridge understanding between Business, IT and Customers
- Development and writing of detailed, actionable requirements. Proficient in developing and documenting use cases, developing process flow diagrams
- Proficient in the use of JIRA and Microsoft Office products (Word, Excel, PowerPoint, MS Project and Visio)
JPMorgan Chase is committed to employment equity and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
