LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job DescriptionRole Overview
The Product Data Lead is a hands‑on Subject Matter Expert (SME) responsible for coordinating day‑to‑day Product Data activities and ensuring the consistent, high‑quality execution of Product Data workflows.
The SME focus of this role is on LGC Standards’ internal Product Data workflows within our PIM and ERP systems, rather than ownership of the systems themselves. The role centres on operational delivery, workflow coordination, SOP ownership, quality assurance, team training, and incremental process improvements, alongside hands‑on data extraction and distributor file preparation.
This is a delivery‑focused role, well suited to someone who enjoys being close to day‑to‑day operations, ensuring work is completed correctly, and enabling others through clear processes and documentation. It is not a people‑management, system‑implementation, or enterprise transformation role.
Key Responsibilities
Product Data Coordination & Operations
- Act as the primary SME for Product Data workflows within the PIM and ERP systems, providing guidance on correct day‑to‑day execution.
- Triage, manage, and coordinate incoming Product Data tickets, ensuring clear prioritisation, accurate completion, and timely resolution.
- Support Product Data Associates by clarifying requirements, coaching on workflows, and resolving operational issues.
- Perform quality checks on Product Data activities completed by Associates, confirming:
- SOPs have been followed
- Data has been entered accurately and consistently
- Common errors or rework risks are identified early
- Monitor workload distribution, ticket volumes, turnaround times, and SLAs, escalating risks or capacity constraints where required.
- Remain hands‑on with Product Data tasks during peak periods or for more complex requests.
Workflow, SOPs, Training & Quality Assurance
- Own, maintain, and continuously improve Standard Operating Procedures (SOPs) that document how Product Data workflows are executed within the PIM and ERP systems.
- Translate complex or evolving workflows into clear, practical documentation and training materials.
- Deliver hands‑on training focused on “how we do things here,” ensuring consistent system usage, data quality, and process adherence.
- Use quality check findings to:
- Identify knowledge gaps or training needs
- Improve SOP clarity
- Propose small‑to‑medium operational improvements that reduce errors and rework
- Support consistent standards across the team by embedding quality expectations into workflows and documentation.
Distributor & Commercial Product Data
- Prepare, validate, and distribute distributor product catalogue files, including regular monthly and ad‑hoc extracts.
- Perform hands‑on data extraction, validation, and file preparation using ERP/PIM systems and Microsoft Excel.
- Conduct quality checks on distributor files to ensure data accuracy, completeness, and alignment to SOPs before release.
- Implement incremental enhancements to catalogue structure, formatting, and data quality to better meet distributor requirements.
- Support Commercial activities such as the Annual Price Review (APR) by providing accurate and timely Product Data inputs.
Collaboration & Continuous Improvement
- Work closely with Product Managers, Commercial, IT, and Operations teams to clarify requirements, dependencies, and priorities.
- Provide pragmatic, delivery‑focused solutions to Product Data challenges, balancing accuracy, speed, and operational constraints.
- Contribute to reporting on Product Data operational metrics and support continuous improvement initiatives at an operational level.
- Hands‑on experience operating within ERP and/or PIM systems, with strong practical knowledge of end‑to‑end Product Data workflows.
- Proven experience coordinating operational work, queues, or ticket‑based processes.
- Experience performing quality assurance checks on data and processes, with the ability to spot errors and drive corrective actions.
- Demonstrated ability to create, maintain, and improve SOPs, training materials, and process documentation.
- Strong attention to detail and confidence working with large datasets.
- Advanced proficiency in Microsoft Excel (e.g. formulas, pivots, data validation); exposure to SQL or Python is beneficial but not essential.
- Experience with distributor catalogues, file extracts, or commercial Product Data processes is advantageous.
- Clear, structured communicator with a collaborative and pragmatic working style.
Pay range for this role is:
Minimum: CAD $60,000/ yearly
Maximum: CAD $65,000/ yearly
The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.
What we offer (Canada based-employees)
- Competitive compensation
- Comprehensive medical, dental and vision benefits for employees and dependents
- RRSP with matching employer contribution
- Group retirement plan
- PTO and Personal Care Days
- Professional development and extended growth opportunities across the TRC and LGC networks
- Subsidized corporate gym membership with GoodLife Fitness and store and restaurant discounts
- Cheer Program where employees are recognized for outstanding work
- Companywide social events
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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