Product Applications Engineer
We are seeking an experienced Product Applications Engineer to join our team and drive our customer pursuits in North America. Turntide designs, develops and manufactures axial flux motors, HV inverters, LV motor controllers, batteries, pumps and fans for Commercial Vehicle, off-highway vehicle and non-road applications. We sell our product directly to OEMs and System Integrators. Our axial flux technology is unique in the industry and offers higher power density and higher efficiency compared to radial flux technology. The power electronics line is positioned to offer the highest performance at the lowest cost. OEMs and System Integrators combine our batteries in series and parallel to offer different system level voltages and energy levels creating the perfect energy storage and drive unit for each application.
The Job
This position is based in Waterloo and will report to the Director of Applications Engineering. Expect to travel around once a month on short notice as required by customer and lab priorities.
Key Responsibilities
- Engage with a range of customers from small to global enterprises via email, telephone, remote desktop or on-site
- Support the installation, maintenance, operation, troubleshooting, repair, and customer training of Turntide products at customer locations
- Assist with motor characterization using dynos at our facilities in Waterloo, Canada, the UK and on-site customer locations
- Generate and maintain Turntide documentation e.g. FAQs, Application Notes, Visit Reports, Product and User Manuals
- Partner with the Sales Team working with customers to understand their technical needs and drive that feedback into Turntide Product and Engineering groups.
- Develop deep application expertise to proactively identify and resolve customer challenges before they arise.
Qualifications
- Enthusiastic, flexible, and eager learner. Strong team player with a positive attitude
- 2+ years experience in one or more of the following:
- Battery storage solutions / Battery Management Systems
- Power Electronics (Inverters, DCDCs, OBCs)
- Electric Machines (PMAC, Induction, SRM)
- Thermo Systems (Pumps and Fans)
- 2+ years experience onsite customer support
- Must be able to travel both nationally and internationally, sometimes with limited notice
- Commercially minded with a strong customer focus and excellent interpersonal skills
- A safety-first approach with respect to high voltage/high current systems and products
- Self-motivated with the ability to manage his/her own workload to achieve deadlines
- Ability to clearly communicate technical information, both verbally and in writing
- Must be able to handle customer confidential information
- Ability to troubleshoot and problem-solve in a logical, methodical manner
- Bachelor's degree or above in Electrical, Electrical, or related engineering field
Other Relevant Experience
- Knowledge of Functional Safety e.g. ISO26262, ISO13849, IEC61508, D0178B
- Knowledge of EMC, Environmental, Product Safety and Electrical test standards e.g. ISO16750, ECE R10, R100
- Experience with on highway, off highway and/or non-road vehicle applications
- Experience presenting at industry events, customer events, STEM, etc.
- Direct sales experience
The Upside
- Competitive salary + incentive + equity
- 100% company paid family health insurance (medical, dental, vision)
- Retirement contribution match
- Open Paid-Time-Off policy
- Hybrid work environment
- Autonomy and flexibility to build green tech from the ground up
Diversity, Equality & Inclusion
Turntide Technologies is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. As such, any applicant with a disability will not be excluded unless unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.
Please note: Direct applications only. No unsolicited Staffing Recruitment Firm submissions will be accepted. Any unsolicited CVs received will be treated as the property of Turntide Technologies.
Terms and Conditions
I understand that disclosure of my gender and ethnicity (“Voluntary Disclosures”) is completely voluntary and will not be used to administer by application for employment. This information will only be used for diversity, equity and inclusion purposes.
I also understand and acknowledge all personal information, except for the Voluntary Disclosures, provided herein or collected in the future by the hiring company (“Company”) may be collected, used, or disclosed to administer my application of employment and this information may be shared with Company’s affiliates and subsidiaries for employment consideration purposes, as well as with third parties who perform related recruitment services on Company’s behalf. These third parties are not authorized by Company to use or disclose application information, except as necessary to perform services on Company’s behalf or to comply with legal requirements.
I further understand that my personal information will be kept confidential, secure, and may be stored by Company and/or third parties in various locations worldwide, including the USA, Canada and the UK.
I consent to the collection, use, and disclosure of my personal information provided to Company for purposes noted herein, including the Voluntary Disclosures for diversity, equity and inclusion reporting purposes. Except for consent relating to Voluntary Disclosures, I understand that if consent is withheld or revoked, my application will be withdrawn.
I verify that all statements made in my application for employment are true and correct and understand that any false statement shall disqualify me from employment. For additional information regarding Company’s applicant privacy policies and the collection, use or disclosure of personal information in connection with submitting an application for employment, please refer to the Applicant Privacy Notice.
