Processor, Workflow - Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Business Client Centre (BCC) provides specialized services and support to business clients, including small, medium and large corporations. The Workflow Coordinator is accountable for monitoring the inbound Rightfax queues and Outlook email boxes for incoming faxes and emails from internal and external clients.   Upon receipt of an incoming fax or email, the Coordinator views the fax or email instruction and directs it to the appropriate team within the Business Contact Centre (BCC) for fulfillment. As the Workflow Coordinator you'll interact on a regular basis with the BCC teams and other CIBC partners in order to clarify client’s requests, identify the processing team involved and to escalate requests which require immediate attention

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Teamwork - Work closely with your team to deliver a great customer experience. Ensure that your team's collective work meets quality standards, deadlines, and service level agreements

• Organizational skills - Complete workload and meet variety of deadlines (i.e., daily, bi-weekly, monthly). This may involve coordinating work with others in the team, accommodating a few variables/factors to organize work. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

• Communication - Strong communication skills (both written and verbal) with the ability to communicate in a clear, concise manner. Respond to questions and provide guidance.

Who you are

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.

• You know that details matter. You notice things that others do not. Your critical thinking skills help to inform your decision making.

• You’re goal oriented. You are motivated by accomplishing your goals and delivering your best to make a difference.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to serve our clients in the community. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Communication, Interpersonal Communication, Office Administration, Organizational Efficiency, Personal Initiative, Technical Acumen