Process Improvement Lead

Synopsis of the role

As a process improvement lead you will Implement and manage complex process improvement strategic and/or tactical initiatives in the business units, and/or center of excellence or across departments using improvement process techniques. Build customer relationships and support establishment and communication of the continuous improvement philosophy and quality culture. 
You will Develop and execute continuous improvement plans in order to support functional, departmental, and/or company's strategies and Proactively work with others to develop and implement actions that improve the capability of people and processes within the organizations. You will Facilitate the deployment of process improvement tools, processes, etc and Present solutions to have the greatest impact on revenue and client satisfaction.
 

What You’ll Do

• Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.

• Gather requirements and lead design thinking with business stakeholders, and own technical requirements for implementation.

• Leverage technical expertise for project planning, resource management, system / technology / validation, testing and implementation planning

• Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.

• Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions. 

• Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

• Lead AI / GenAI projects and drive AI thought leadership across different functions and influence leaders to build a futuristic roadmap

What experience you need

• 5 to 8 years’ experience in fast paced matrix environment

• Process engineering background

• Extensive knowledge on process improvement tools and methodologies

• Experience with cloud infrastructure

• Ability to manage technical implementation through SDLC cycle

• B2B and B2C Operations/Delivery know-how

• Expert knowledge of JIRA and Confluence

• Experience working with multiple cross-functional stakeholders

What could set you apart  from other candidates

• Six Sigma Black Belt Certification

• Master of Business Administration (MBA) preferred

• Agile and Lean certifications

• Experience with Google Vertex AI, RPA, IVR, APIs, Automation

• Value Stream Mapping

• Change Management Experience or Certification

• Knowledge of Equifax products and systems

• General knowledge of Equifax policies and procedures 

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Project, Program and Process Management

Schedule:

Full time