Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Reporting to and collaborating with the Operational Excellence Senior Manager, the Process Improvement Analyst will be responsible for root-causing inefficiencies, streamlining operations, and implementing data-driven solutions to enhance overall performance. This role will be crucial in optimizing business processes, which leads to increased efficiency, reduced waste, improved quality, and better decision-making across the fulfillment centers. The Process Improvement Analyst will foster a culture of change, continuous improvement and aligning processes with strategic objectives.
It’s a great time to join the Operations team due to the Mejuri’s rapid evolution and expansion of global supply chain networks! As Mejuri increasingly focuses on digitization, process automation, and data-driven decision-making, there's a growing demand for a Process Improvement Analyst who can navigate these complex systems. Mejuri is continually seeking to enhance visibility, traceability, and efficiency across their networks and the Process Improvement Analyst will play a role in shaping the future of operations while developing valuable skills in a dynamic and critical business function.
What you bring to the team:
- Analytical skills with ability to dive deep into data and find root causes, trends and opportunities
- Ability to collaborate cross-functionally with various team members to implement initiatives with subject matter experts, end-users, and other stakeholders to gather input and feedback
- Experience with drafting SOPs, and ability to convey complex procedures in simple, easy-to-understand language
- Experience with continuous improvement, health & safety, and bonus points for experience with formal methodologies (e.g., lean, project management, etc).
- Basic understanding of enterprise resource planning (ERP) systems, Google Suite, and Excel
- Experience in coaching and training team members with excellent written and verbal communication skills
- Experience in operations (transport, warehousing, fulfillment, etc.) either in analytical or operational capacity
- Ability to learn quickly, adapt and thrive in ambiguous situations
Things we consider an asset (Nice to haves):
- Lean Six Sigma or Project Management certifications (e.g., L6S Belt, CAPM, PMP, etc.)
- Continuous improvement mentality - relentlessly looking for the next opportunity, curious to find ways to improve operations and making it happen!
In order to live our purpose we must show up and give it 100%. We must live our values. Our values shape the way we interact with our teams, how we treat customers, how we make decisions and how we work every day. It shapes our culture and makes Mejuri unique. All Mejurians are accountable for our Values, and for this reason, this Values section is included in all Job Descriptions.
Find A Way
- We find simple solutions
- Break down problems
- into manageable steps
- Explore creative solutions daily
- Learn from failure, adapt quickly
Raise The Bar
- We believe feedback is a gift and we pursue excellence by building high performing teams
- Share constructive feedback openly
- Continuously improve personal and team performance
- Collaborate and challenge for better outcomes
Customer Obsessed
- We put the customer at the forefront of our decisions
- Actively listen to customer feedback
- Make decisions that impact customers positively
- Continuously refine product, service or customer interactions
Empowered Owners
- We impact adjacent teams and believe nothing is above us (we don’t say “that’s not my job”)
- Proactively address cross-team challenges
- Willingly tackle any task, big or small
- Take initiative, lead by example
Just Do It
- We value speed, and calculated risk-taking. Most decisions are reversible.
- Make informed decisions quickly
- Encourage experimentation and learning (thoughtful risk taking)
- Embrace change, stay adaptable
Humility
- We put team success over individual ego “we all take out the trash” and we are always respectful
- Acknowledge team contributions before self
- Acknowledge and learn from mistakes
- Maintain an open, receptive mindset
- Promote a respectful work environment
Curiosity
- We go deep, we question things for the better and we love disrupting/reinventing
- Seek out new knowledge daily
- Ask questions to understand deeply
- Reimagine and innovate to drive progress
Drive Results
- We are proactive and have a relentless focus on delivering measurable results
- Set clear goals and prioritize tasks
- Focus on high-impact activities daily
- Monitor progress through clear metrics
- Stay persistent and solution-oriented
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Our values are:
FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Top Skills
Mejuri Toronto, Ontario, CAN Office
906 Dundas Street West, Toronto, Ontario, Canada, M6J 1W1
