Job Summary
Job Description
What is the opportunity?
The Process Efficiency Lead supports assigned business processes, ensuring efficiency, quality, and continuous improvement. Supporting processes includes the governance, performance, and changes to processes. This role includes reviewing process maps and standard operating procedures to ensure accuracy and relevance. The Process Efficiency Lead will be part of a small team and collaborate with various team members within the Operational Excellence team, Client Acquisition & Service SMEs (Individual New Business and Underwriting), Supplier Management, and 3rd Party Vendors as required to effectively manage and optimize processes.
As someone with a strong bias for action, you will leverage your keen attention to detail, communication, problem solving to continuously improve both client and employee experience, increase efficiency, and reduce waste within Licensing, Contracting and Compensation Services.
What will you do?
• Maintain a current understanding of Client Acquisition & Services area’s baseline performance against established metrics and contribute to aligned initiatives in order to achieve goals and support/contribute to achieving assigned efficiency targets each year by understanding where gaps exist and leading work to drive process optimization, achieve efficiencies and improve client experience
• Provide support on process and productivity impacts and considerations to strategic partners regarding the delivery and implementation of small-to-medium sized initiatives for Client Acquisition & Services. Collaborate with key partners to understand strategy and support successful delivery of new initiatives to enhance productivity, generate revenue and improve employee/client experience
• Contribute to the end-to-end creation and maintenance of detailed process documentation including authorship of process maps and as required, policy and procedures documentation (ie. Standard operating procedures)
• Act as support within Operational Excellence as required for day-to-day issues, including but not limited to operational inquiries, procedural questions, troubleshooting, etc. and as required, partners with other Operational Excellence, IT, Digital and Data, Operations peers and GRM to ensure end-to-end business readiness activities relating to operational issues are known, actioned, communicated and implemented.
• Demonstrate the Leadership Model behaviours consistently creating a positive and productive work environment comprising a growth mindset and collaborative approach in dealing with clients, colleagues, and service partners to improve individual and team contribution and effectively partner with peers within the Operational Excellence team to allow for an environment of constant learning, information sharing and opportunity for career growth.
What will you need to succeed?
Must-have
• Post-secondary education
• Minimum 2 to 4 years of experience in operational support, process design/management or strategic business implementation
• A growth mindset, bias for action and focus on continuous improvement and efficiency
• Proven track record of leading and driving change through problem solving, impact and influence
• Excellent communication skills and keen attention to detail
Nice-to-have
• Lean Six Sigma Training and Certification
• Experience working in client-facing operations
• Experience working with technology/systems used in operations
Special Conditions
Please note this is an 18 month contract.
What's in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity
Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-01-16
Application Deadline:
2025-02-01
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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RBC Toronto, Ontario, CAN Office
200 Bay Street, Toronto, Ontario, Canada, M5J 2J5
