Process Analyst, IT Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

You’ll be joining CIBC’s Application Engineering & Shared Services (AESS) as a Process Analyst, IT Quality assurance - Quality Management Office (QMO)

You’ll be part of a dynamic team that is responsible for Intake management for QA, Financials, Metrics for senior management presentations, support QA SharePoint sites, HP ALM, JIRA, confluence and time card for time entries. Application Engineering & Shared Service (AESS) Technology provides 24/7 and Tier 1 service for Retail Banking and parts of Wholesale Banking, as well as key enterprise technology capabilities such as Enterprise Customer Information, Enterprise Integration and Messaging Services. In this role you’ll work closely with internal QA stakeholders, Business Management Office (BMO) and Application Delivery teams with adherence to EDF methodology standards and QA & QC procedures.

How You'll Succeed

• Communication – Ability to produce a variety of business documents that demonstrate, clarity of thought and orderliness of presentation combined with the ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.

• Teamwork – Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.

• Analysis & Support – Provide day to day operational support and tool training as required pertaining to HPALM, JIRA, Confluence. Interface with TAC/TQIP teams to resolve issues, oversee enhancements and operational changes. Document processes and create / maintain support guides. Work with QA support teams to verify and ensure the overall stability of the tools. 

• Relationship Management – Work closely with QA teams, executives, stakeholders and business partners for Intake management. Impact and improve the business by advising application owners on the technology implementation possibilities and requirements.

• Proactiveness – Ability to identify the delivery area categorization for QA; review and update the intakes in a presentable format to directors with ensuring the requirements and readiness for QA review are met

• Testing Expertise – Prior experience working under or in close co-ordination with QA and have a sound understanding of testing Lifecyle as a whole.

Who You Are

• You can demonstrate experience in: 2+ years in an IT QA related role with exposure to QA Lifecyle management, Intake management, process improvement, reporting and metrics. Experience with automation of reports, provide inputs to QA audits and supporting BMO team with trend analysis. Working knowledge of HP ALM, Jira, Confluence, and SharePoint Online. Able to work on multiple assignments if required simultaneously and produce quality results. Strong problem solving skills , understanding complex application interface and effectively communicating them to management / stakeholders. It is an asset if you have experience in deriving metrics and preparation of Senior Management presentations

• You have a degree/diploma in: Computer Science, IT, Mathematics, Technology and/or a related field. QA certifications are an asset.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2024-12-09

Job Location

Toronto-20 Dundas St. W., 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Atlassian Confluence, Atlassian JIRA, Business, Communication, Metrics Development, Oral Communications, Process Improvements, Quality Assurance (QA), Teamwork