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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Principal Program Manager, Talent Management.
About the job
The Principal Program Manager leads a portfolio of high-impact initiatives that advance Twilio’s talent strategy and enable scalable, globally consistent people practices. Reporting to the Senior Director, Talent Management, this role operates as a strategic integrator, shaping and executing programs that enhance organizational capability, leadership effectiveness, and employee growth.
As a recognized expert in program management and change leadership, the Principal Program Manager defines frameworks, influences enterprise decision-making, and drives alignment across People, Business, and Executive teams to achieve long-term talent outcomes.
Responsibilities
Strategic Program Leadership
- Shape and lead the end-to-end design, integration, and execution of global Talent Management initiatives that advance our skills-based strategy, retention of top talent, and high-performance culture.
- Define scalable frameworks, tools, and governance approaches that ensure consistency, quality, and measurable impact across programs.
- Anticipate future business and talent needs; propose new methodologies and solutions that increase organizational readiness and agility.
Enterprise Collaboration and Influence
- Partner with senior business and People leaders to align talent programs with company strategy and drive adoption across organizations.
- Synthesize input across functions to ensure alignment, mitigate risks, and accelerate decision-making for complex, cross-company initiatives.
- Represent Talent Management in enterprise forums, providing expertise and thought leadership on program design, change management, and talent strategy.
Change Management and Enablement
- Develop and implement structured change management plans for major initiatives. Assess organizational readiness and design tailored enablement strategies that build understanding, confidence, and sustained behavior change.
- Create and deliver communications, enablement resources, and learning experiences that increase engagement and transparency.
Program Management and Measurement
- Oversee all phases of program execution: defining scope, success metrics, timelines, and interdependencies.
- Manage resources and risks to ensure commitments are met. Track and report progress and impact to executive stakeholders using data-driven insights.
- Partner with People Insights and HR Tech teams to ensure measurement and reporting mechanisms capture business outcomes.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 12+ years of experience in program management, organizational effectiveness, or related fields, with demonstrated success leading enterprise-scale people or talent initiatives.
- Expertise in translating complex strategies into operational plans with measurable outcomes.
- Proven ability to influence across senior leadership levels and navigate ambiguity with strategic judgment.
- Strong communication, facilitation, and storytelling skills that engage diverse audiences and drive clarity in complex environments.
Desired:
- Experience with skills-based or talent management transformation preferred.
- Prior experience running projects with a global scope strongly preferred
- Formal certifications in project management, change management, and/or organizational design a plus
Location
This role will be remote based in British Columbia, Ontario, or Alberta Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $118,200.00-$147,700.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
