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Unanet is seeking a Principal Customer Solutions Engineer to be the strategic technical resource to ensure customers achieve their desired outcomes and understand how our product can help them solve business problems.
You will be responsible for establishing and nurturing extraordinary relationships with customers through demos and assisting with account reviews and discovery sessions. As the Principal Customer Solutions Engineer, you will be the primary technical point of contact for multiple customers wanting to take their use of Unanet to the next level. You will work alongside the Customer Success team to understand your customers’ business goals and objectives and translate those goals into clearly defined next steps. To do this, you will apply your full breadth of product and industry knowledge to work with customers to optimize their operations with the latest Unanet functionality and integrations.
What You'll Do
- Communicate and Demonstrate Product Value: Articulate Unanet’s capabilities to customers through tailored demos and discussions that address complex business needs and highlight key features such as Multi-Currency, ACRN, Analytics, and more.
- Drive Customer Success and Retention: Partner with CSMs on adoption, retention, upsell, and cloud conversion strategies; resolve customer issues and escalations with professionalism and urgency.
- Support Strategic Accounts: Own and manage a book of Enterprise clients, including site visits, executive communication, and long-term relationship building to drive value and satisfaction.
- Collaborate Across Teams: Assist with statements of work, service estimates, and cross-functional initiatives; contribute to internal process improvements and strategic growth projects.
- Enable Team and Customer Knowledge: Lead product trainings, contribute to documentation in Confluence, and participate in weekly GovCon Office Hours to share best practices and insights.
- Represent Unanet Externally: Attend industry events and serve as a brand ambassador, connecting with prospects and clients in the community.
- Execute with Excellence: Prioritize and deliver work with speed, accuracy, and a commitment to exceptional service; take on additional responsibilities as needed.
Your First 90 Days
In your first 30 days, you’ll immerse yourself in Unanet’s culture, product ecosystem, and customer engagement model. You will build a foundational knowledge of our GovCon ERP platform, tools such as Salesforce and ChurnZero, and customer success workflows. You’ll shadow demos, join customer calls, and begin understanding our most strategic accounts and their goals.
In your first 60 days, you’ll begin leading discovery sessions and contributing to product demos and strategic conversations with customers. You’ll partner closely with CSMs on retention, adoption, and expansion opportunities, while also supporting internal efforts like solution documentation and knowledge sharing.
In your first 90 days, you’ll confidently serve as the primary technical resource for your book of customers, owning product conversations, helping solve complex business problems, and driving customer outcomes. You will independently lead solution discussions, assist with SOWs, deliver strategic demos, and contribute to both customer satisfaction and internal process improvements.
Who You Are
- 7+ years of combined experience in accounting, finance and/or Unanet GovCon ERP
- 3+ years of Unanet or other project-based ERP experience preferred
- Understanding of basic accounting principles
- Team player who can work collaboratively with remote team members
Your Differentiators
- Consulting experience in government or software
- Understanding of GovCon or AEC industries
- Experience with Salesforce, ChurnZero, Gainsight, and other CRM/CS platforms
- Possess a deep understanding of technical solutions and how it can help solve business problems for our customers
- Keen eye for technical details: you are willing to go the extra mile to educate yourself and full-proof your product knowledge
Our Values
- We are a Team. Employees, customers, and partners working together.
- We are Customer-Focused. Customers are the heart of everything we do.
- We are Driven. Seeking exceptional outcomes.
- We Own our Success. Every employee has a stake in our company.
- We do the right thing and have fun in the process.
The salary range for this opportunity is $104,900 - $123,400 per year. You will be eligible for employee equity and discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs. For more details on Unanet’s benefits offerings, please visit https://unanet.com/employee-benefits.
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.
