Platform Research Specialist

The salary range for this role is $50,000 - $55,000/year + Bonus

This role requires working Monday through Friday from 8 AM to 4 PM ET. Occasional Saturday work may be required, and schedules will be provided in advance whenever possible. Please do not apply for this role if you are unable to work the hours provided, as they are a essential function of this role.

As a Platform Research Specialist with Numerator Customer Enablement, you’ll play an integral role in delivering the highest quality survey experience for our clients and panelists with Verified Voices In-Platform Research. Numerator Verified Voices In-Platform Research is a Do-It-Yourself online platform used by clients to execute survey research with tremendous speed and savings. In this role, you will ensure projects submitted by clients are executed with our high-quality standards and survey best practices. This is a fantastic opportunity for a candidate interested in a career in research driven by powerful technology and proprietary data. 

Your responsibilities will include operational delivery of client-submitted surveys, application of survey standards within questionnaire design, assisting clients in use of the Numerator research platform, and internal Numerator stakeholders in the use, promotion and growth of the platform.  

You’ll be joining a fast paced organization responsible for delivering over 1,000 client survey projects annually. Team members are developed to make quality control decisions independently, while also working in a highly collaborative environment partnering across many internal and external stakeholders.  

What You'll Do

• Responsible for client-submitted questionnaire quality-control reviews, applying survey best practices, ensuring survey respondents have a survey experience without confusion, frustration or fatigue, resulting in more reliable data for our clients. 

• Application of custom programming and sampling needs, ensuring error free data collection.

• Providing professional customer support through knowledgeable, prompt and thorough responses to client inquiries ensuring customer satisfaction.

• Guide client users on Numerator's web based platforms to navigate the system, interpret results and provide advisory support based on business need while maintaining a professional and empathetic attitude.

• Responsible and accountable for maintaining Numerator’s superior quality standards at every stage of the project, while facilitating the speed associated with Numerator Verified Voices In-Platform Research. 

• Responsible for creative troubleshooting and proactive communication, with both internal and external stakeholders, throughout the project execution.

• Assigned to internal initiatives that push Numerator Verified Voices In-Platform Research forward in Operational efficiencies, client support tools and education material.

• Excellent written and verbal communication skills

• Bachelor’s Degree or equivalent

• Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, others)

• A client-service mentality, with a “can do” attitude

• Strong attention to detail and organizational capability with an ability to prioritize

• Thrives in a fast-paced, growth-oriented environment

• Highly collaborative team-oriented focus

• Ability to work independently with minimal supervision/review of work

• Previous experience providing familiarity with consumer questionnaire design a plus, but not required.