Platform Observability, Lead

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With: 

The vacant Platform Observability Lead position will report directly to our Leader, Monitoring and Observability. This role will play a key role in ensuring the current state of Interac’s Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting. 

You will provide the vision and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents. This role will ensure the availability, confidentiality, and integrity of Interac systems while championing best practices for Observability. You will ensure that the successful outcomes of the organization by ensuring the Observability team delivers views that reflect our customer experiences. 

What You Will Do: 

• Provide overall vision and roadmap for Interac’s core Observability functions and capabilities 

• Ensure the successful Implementation and maintenance of Infrastructure and Configurations for Splunk, Dynatrace, and ServiceNow integrations  

• Develop and maintain automation for provisioning, management, and maintenance of Observability in our enterprise pipelines 

• Oversee onboarding of new data sources and users in Splunk and Dynatrace 

• Manage Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.) 

• Model data to allow for data normalization across a variety of unique data sources. 

• Develop and support the writing of Splunk and Dynatrace queries for alerts, dashboards, and reporting. 

• Provide oversight and direction in the development of Customer Journey dashboard and reporting to drive enhanced availability 

• Optimize Observability Suite to monitor applications and infrastructure. 

• Track new releases of monitoring solutions and ensure the deployment of patches/implementing upgrades regularly. 

• Build advanced visualizations in Splunk and Dynatrace which enhances our ability to identify and respond to issues. 

• Partner closely with our key vendors for service enablement, troubleshooting, coordinating maintenance windows, etc. 

• Create and maintain operational process documentation for monitoring solutions. 

• Develop observability for application flows in a containerized/microservice environment. 

• Manage, maintain and ensure performance of all monitoring systems including data retention, capacity management and performance analytics.

• Work with external business partner and customers to ensure end to end service mapping and views are created to drive improved availability across the entire ecosystem  

What You bring: 

• A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience. 

• A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace. 

• Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow (ideally including event correlation and notification) 

• Experience with leading teams and providing observability vision and roadmaps  

• Experience in devOps IaC practices and technology using Jenkins/Cloudbees, Terraform, Git/Github, Python 

• You are deeply familiar with application monitoring for Java applications & microservices architectures. 

• Experienced in writing alerts, reports, and dashboard queries in Splunk or similar. 

• Experience with alert and notification management in PagerDuty or similar. 

• You are proficient in working with both Linux/Unix and Windows systems. 

• Knowledge in one or more scripting languages. 

• You understand ITIL service management processes. 

• Skills in IT problem diagnosis and resolution. 

• Strong verbal and written communication and interpersonal skills, with an ability to communicate effectively and professionally. 

• You love to learn and are willing to learn new technologies and maintain industry knowledge. 

• A demonstrated ability to solve difficult problems with efficient and logical solutions. 

• You can stay organized, manage multiple priorities and deal with information from different sources at once while following through on projects to completion. 

• Positivity and thrive under pressure. 

• You are open to new ideas and change initiatives and can modify the current approach in the face of new demands. 

• Experience in service decomposition in setting target KPIs. 

• Experience in operating, administrating, or deploying Splunk ITSI. 

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Nice to Have: 

• ITIL V4 Certification or higher 

• Splunk Certification 

What We’re Offering: 

The hiring range for this position is $130,000 to $150,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.