People & Culture Manager

Phoenix is looking for a  People & Culture Manager who will play a pivotal role in creating and nurturing a positive, supportive, and inclusive work environment for all employees. This position is responsible for driving HR initiatives, improving employee engagement, and supporting the development and execution of strategies that align with the company’s values and business goals.

Key Responsibilities:

• Culture & Engagement: Develop and implement initiatives that promote a positive company culture, enhance employee engagement, and build strong internal relationships.

• Talent Management: Assist in managing career development programs and performance management processes.

• Employee Relations: Serve as a point of contact for employees, offering guidance on HR policies, procedures, and conflict resolution.

• Learning & Development: Partner with leadership to identify learning opportunities and facilitate training programs that support employees’ professional growth.

• Policy & Compliance: Ensure compliance with all local, state, and federal labor laws, regulations, and internal policies. Update HR policies as needed to meet legal and organizational requirements.

• Employee Wellness & Benefits: Support the design and implementation of wellness programs and employee benefits packages, promoting work-life balance and overall employee well-being.

• Data & Reporting: Maintain employee data and analytics to provide insights and recommendations to senior leadership on trends related to workforce development, retention, and engagement.

Qualifications:

• Bachelor’s degree or diploma in Human Resources or Business Administration.

• 5+ years of experience in HR or People Operations role
  3+ years of experience in a high growth start-up scale up. 

• Strong knowledge of HR best practices, employee relations, labor laws, and talent development.

• Exceptional communication, interpersonal, and conflict-resolution skills.

• Proven ability to build relationships across all levels of an organization.

• Proficiency in HR software (Humi)

• Ability to manage multiple projects and priorities in a fast-paced environment.

• You’ve done it before, at scale. You have some hard-won lessons from the industry, and bring a deep understanding of performance marketing

• You’re passionate about improving the Canadian healthcare experience and have a personal connection to the space

Why work at Phoenix?

• Impact & autonomy. You’ll work directly with our founders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• Collaborative Culture. We are a small elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.