Program Operations Manager, Partnerships

Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. 

As one of Canada’s fastest growing companies and top-rated startups in 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, Bill, Stripe, and Ada.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Trusted by 5000+ Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts and fast, friendly support—all built in Canada, for Canada. Float is backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise. 

Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.

We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role
We’re looking for a Program Operations Manager, Partnerships to own and build the operating system behind Float’s partner ecosystem. You’ll play a key role in scaling how we work with card networks, transaction processors, card manufacturers, banks, technology partners, and more.

You’ll set up and run the cadences, scorecards, and incident processes that keep our programs healthy as we grow—from ensuring cards ship on time, to holding partners accountable to SLAs, to surfacing risks and opportunities before they become customer problems. You’ll work closely with leaders across Operations, Product, Engineering, Risk, Finance, and Support.

What You’ll Be Responsible For

• Owning the day-to-day operations of Float’s partner ecosystem for the programs with networks processors, card manufacturers, banks, technology partners, and more.

• Designing and running recurring operating cadences with key partners (e.g., monthly/quarterly business reviews) with clear agendas, scorecards, and action tracking.

• Defining and maintaining partner performance KPIs and scorecards (e.g., card manufacturing SLAs, decline and acceptance rates, incident frequency and severity) and using them to drive accountability and improvement.

• Implementing and continuously improving incident intake, triage, root cause analysis, and remediation processes for partner-related issues.

• Collaborating with Product and Engineering on partner-related changes and new integrations, ensuring operational readiness and clear ownership before launch.

• Supporting contract and commercial negotiations with data and insight on performance, risk, and customer impact.

• Leveraging AI and analytics tools to synthesize documents, surface patterns in incidents, and accelerate scorecard and process design.

• Documenting partner processes, runbooks, and playbooks to reduce reliance on heroics and make partner operations scalable.

About You

• You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or partner scorecards, you're always thinking about how it impacts customers and their trust in Float.

• You Act Like an Owner. You take responsibility for outcomes across the entire partner ecosystem, step up to challenges, and seek solutions proactively—doing what’s best for Float, not just your role.

• You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge how things are currently done, experiment quickly, and iterate as you learn.

• You Constantly Learn and Grow. You’re hungry to deepen your understanding of payments, cards, and partner operations, and you use feedback and data to level up your craft.

• You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work with partners.

• You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You bring clarity and calm to complex cross-functional work.

• 5–8+ years of experience in product operations, strategy & operations, partnerships operations, or similar roles, ideally in fintech, payments, cards, or other complex partner ecosystems.

• Demonstrated experience running or significantly contributing to complex programs or vendor ecosystems (e.g., payments, logistics, marketplaces, financial services).

• Robust analytical, problem-solving, and process-improvement skills, coupled with proficiency in spreadsheets and analytics tools; familiarity with SQL or BI tools is a plus.

• A track record of designing and implementing operational systems such as scorecards, SLAs, operating cadences, and incident processes that improved performance and reduced chaos.

• Experience working closely with technical teams (Engineering, Product) to launch or improve partner integrations or programs.

• Strong communication and negotiation skills, with experience holding partners accountable while maintaining healthy, long-term relationships.

• Hands-on experience using AI tools to speed up analysis, documentation, or process design (e.g., drafting runbooks, summarizing contracts, exploring data patterns).

• Comfort operating in ambiguous, fast-moving environments and making decisions with imperfect information.

• You’re primarily interested in a revenue / BD partnerships role rather than operational ownership.

• You need close, day-to-day direction rather than working independently within a clear mission.

• You’re not energized by process design, operational rigor, and detailed follow-through.

• You’re seeking a highly predictable environment with stable systems already in place.

• You’re skeptical of AI or prefer not to integrate new tools into your workflow.

• Work at one of Canada's fastest-growing fintech companies

• Make a real impact in a high-autonomy, high-growth role

• Collaborate with an ambitious and supportive team

• Competitive compensation, equity options, and benefits

• Hybrid work model – we are based in Toronto with in-office days for connection and collaboration

• Enjoy catered team lunches every Tuesday, Wednesday and Thursday

• Bring your pup to our dog-friendly office

• Thrive in a high-trust, high-performance culture where your work truly matters

At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.

We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic ([email protected]), and we’ll work with you to make sure you have what you need to succeed.