Partner Operations Director

Responsibilities

• Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align with the broader company objectives.
• Manage a newly implemented partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools.
• Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed.
• Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program. This includes supporting partners directly with onboarding, PRM system issues (Mindmatrix/SFDC), and general enablement resource access.
• Manage the partner NPS process to gauge satisfaction and identify areas for enhancement.
• Collaborate cross-functionally to address partner needs and resolve issues.
• Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events.
• Create and manage partner communication channels, including newsletters, updates, and announcements.
• Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives.
• Team with Legal to manage partner contracts, including renewals and compliance monitoring.
• Implement and maintain a streamlined deal registration process to support partner sales success.
• Ensure accurate tracking and reporting on partner-led deals and projects.
• Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders.
• Define and track KPIs to measure partner success, performance, and satisfaction.
• Work with the VP, Alliances & Growth to create and track departmental OKRs.
• Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies. You will be expected to independently drive consensus and negotiate resources/support across internal teams where the partner motion may be new or deprioritized.

Requirements

• 7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment.
• 3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support).
• Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, PartnerStack, Euler, Mindmatrix).
• Strong ability to think strategically while maintaining a high capacity for hands-on tactical execution.
• Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems (PRM, SFDC).
• Excellent interpersonal and communication skills for effective collaboration with both internal teams and 
• Proven ability to work autonomously as a highly proactive, self-motivated problem-solver and decision-maker in complex, ambiguous, and evolving environments.
• Extensive experience working cross-functionally with other teams (e.g., Revenue Operations, CX Operations, EPD Operations) to align processes and integrate the partner program.
• Familiarity with CRM systems (Salesforce) and data analysis tools.
• Minimal travel
• Sales Performance Management (SPM) experience is a plus.

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• Annual stipends for professional development and caretaking 
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice for Prospective Candidates

• Only emails from @captivateiq.com should be trusted.
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.