The Partner Manager will build the infrastructure for SpryPoint's partner ecosystem, ensuring operational excellence and measurable partnerships through effective onboarding and enablement strategies.
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
The Partner Manager with Operations & Enablement focus helps build the infrastructure, processes, and programs required to scale SpryPoint’s partner ecosystem. 🚀
This role focuses on operational excellence, partner readiness, and data-driven decision making to ensure partnerships are measurable, repeatable, and impactful. The creation and maintenance of internal and external Channel Alliances enablement tools across sales, marketing and the organization.
🎯 How You’ll Make an Impact:
- Cultivate strong, trusted relationships within the Channel Alliances ecosystem by understanding their goals, incentives, and business models
- Serve as the primary point of contact for assigned partners, ensuring consistent engagement, alignment, and performance
- Ensure partner conduct aligns with SpryPoint’s brand, values, and compliance standards
- Design, implement, and manage partner onboarding, certification, and enablement programs
- Develop and maintain Partner Confluence Pages and pertinent partner material and documents
- Establish standardized partner processes that support scale, consistency, and performance
- Continuously evaluate and refine channel programs to improve efficiency and effectiveness
- Build and maintain reporting frameworks for partner KPIs, including pipeline, sourced ARR, and influence
- Analyze program data to identify trends, gaps, and opportunities for improvement
- Support executive and board-level reporting with clear, actionable insights
- Collaborate with Sales Ops and Marketing Ops to integrate partner data into CRM and PRM systems
- Create enablement materials and training for internal teams on partner strategy and value propositions
- Support quarterly business reviews with strategic partners and internal stakeholders
- Manage MDF tracking and partner co-marketing processes
- Ensure alignment between partner marketing initiatives and overall GTM strategy
💡 About You - Your Strengths & Superpowers:
- 3-5 years of experience in partner management, channel ops and enablement, sales operations, business development, or related roles, preferably within enterprise SaaS, utility software or state and local government, or technology-driven environments
- Strong understanding of go-to-market motions across reseller, distributor, VAR, SI, ISV, or cloud partner ecosystems
- Proven ability to provide strategic guidance while executing effectively in fast-paced, growth-oriented organizations
- Demonstrated ability to manage partner relationships and influence with limited oversight
- Ability to build and analyze data reports and dashboards
- Strong project management, organizational, communication, and presentation skills
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
- Ability to travel up to 35% may be required on partner and conference needs
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
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