WHO WE ARE:
Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.9 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth agency.
ROLE SUMMARY:
We are looking for a high-calibre Outbound & Automations Manager (Team Lead) to own and scale our outbound engine across our entire client base. This is a leadership role that sits at the intersection of AI-powered marketing automation, outbound strategy, and team management. You will lead automated email outreach campaigns, LinkedIn growth campaigns, and inbound lead nurture sequences, while training and managing a team of outbound implementors and owning campaign performance and KPI delivery across all our MSP clients.
Jumpfactor's CORE VALUES:
Be STRATEGIC
Be PASSIONATE
Be TENACIOUS
Prioritize LEARNING
Embrace TEAM
Maintain INTEGRITY
WHY EMPLOYEES LOVE JUMPFACTOR:
Very competitive compensation
Remote work
Constant growth & career advancement opportunities
Performance-based bonuses
Paid training (courses, events, conferences)
Paid social events
Weekly learning programs
State-of-the-art technologies and tools
WHO YOU ARE:
Experience
3+ years managing outbound email and LinkedIn campaigns at scale (agency environment preferred)
Hands-on experience with automation tools: n8n, Make/Integromat, Clay, or similar
Proven track record managing and growing a team of outbound or marketing specialists
Deep knowledge of cold email best practices — deliverability, sequence structure, personalization, inbox management
Proficiency with LinkedIn outreach tools (Expandi, Phantombuster, Dux-Soup, Waalaxy, or equivalent)
Experience using AI (GPT APIs, Clay AI, etc.) to personalize and scale outbound at volume
GoHighLevel (GHL) experience is a strong plus
Skills
Operator mindset — you build systems, not just run tasks
Strong written communication — you understand what makes a cold email get a reply
Data-driven — you make decisions based on metrics and test results, not gut alone
Trainer and coach — you enjoy teaching and raising the bar for your team
Process-oriented — you love SOPs, checklists, and repeatable systems
Fast learner — you keep pace with rapidly evolving AI and automation tools
Ownership mentality — you don't wait to be told; you identify problems and fix them
ROLE & RESPONSIBILITIES
Outbound Campaign Management
Design and implement AI-enabled, automated email outreach campaigns for all our MSP clients
Build and manage targeted prospect lists using ICP criteria, segmentation, and enrichment
Manage outbound sending infrastructure, including domains, sender reputation, deliverability, and inbox rotation
Build and manage multi-touch LinkedIn connection and engagement campaigns at scale
Develop and optimize inbound lead nurture sequences to maximize meeting bookings
Set up and maintain email sending infrastructure (domain warmup, deliverability, inbox rotation)
Use AI tools (e.g., Clay, GPT-based personalization, n8n automations) to drive personalization and efficiency
Continuously A/B test messaging, sequences, and timing to improve reply rates and conversions
Team Leadership & Training
Manage a team of outbound implementors — assign work, review output, and resolve blockers
Train the team on new outbound techniques, AI tools, and automation workflows
Build and maintain SOPs and playbooks for every outbound process
Conduct regular 1:1s, performance reviews, and skill development sessions
Recruit and onboard new implementors as the team scales
KPI Tracking & Reporting
Own the outbound KPI dashboard for the team and all client campaigns
Set individual and team performance targets aligned to client outcomes
Report weekly/monthly on campaign performance, team output, and improvement initiatives
Identify and escalate at-risk clients or campaigns proactively
Strategy & Innovation
Stay current on AI-enabled outbound tools, techniques, and best practices
Identify opportunities to automate manual processes further using tools like n8n, Clay, Make, and APIs
Collaborate with the Head of Product/Director of Operations on new outbound service offerings and workflow improvements
Interface with Account Managers and POD leads to align outbound efforts with client goals
JOB TYPE:
Full-Time: 40 hours/week, Monday to Friday, 9:00 AM to 5:30 PM EST
Time tracker usage (Hubstaff)
Independent Contractor
100% Remote
NEXT STEPS:
Qualified candidates will proceed through the Jumpfactor hiring process, which includes a personality assessment and a technical evaluation.
We look forward to reviewing your application and potentially welcoming you to our team!
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