The Oracle CC&B Technical Consultant will be responsible for designing and developing enhancements and integrations for Oracle Utilities solutions, ensuring effective communication between client IT and business teams, guiding best practices, and supporting troubleshooting and defect resolution efforts.
The key objective of this role is to identify, prioritize, design, and develop enhancements and integrations supporting our client’s Oracle Utilities solutions. The position is based in Toronto, with a virtual work environment. Must be able to travel to Canadian-based client work locations as required.
Essential Functions and Responsibilities:
Serve as a Technical Consultant for the Client’s Oracle Utilities solution, which consists of
- Oracle Customer Cloud Service (CCS)
- Oracle Customer Care and Billing (CC&B)
- Oracle Meter Data Management (MDM)
- Oracle Customer to Meter (C2M)
- Collaborate with the Red Clay Lead and Project Manager to support the client in identifying, quantifying, and prioritizing enhancements for backlog refinement.
- Adopt the client’s agile SDLC for Oracle utility enhancements
- Design, develop, test, and deliver prioritized enhancements
- Support the client in the definition and execution of test scenarios and test cases
- Liaise between client IT and business teams to gather and validate requirements and proposed solutions
- Provide guidance, direction, and knowledge transfer (KT) to client IT resources to enable internal development of enhancements
- Advise client on technical best practices and product features
- Support troubleshooting, debugging, and defect resolution for enhancements
- Support the evolution of Red Clay’s delivery methodology and capabilities through feedback from current and previous projects
Required Skills & Qualifications:
- 5+ years overall relevant experience implementing and supporting Oracle Utilities Solutions
- CC&B/CCS, including consulting or services.
- Completed Industry standard Certifications in MDM, CCS implementations:
- Oracle Utilities Meter Data Management 2 Certified Implementation Specialist
- Oracle Utilities Meter Cloud Service 2022 Implementation Specialist
- Oracle Utilities Customer Cloud Service 2021 Implementation Specialist
- Oracle Utilities Meter Data Management 2 Solution Engineer
- Utility industry experience.
- Strong product knowledge of Oracle Utilities CC&B/CCS, including design, development, configuration, and enhancements.
- Computer programming experience with Java and JavaScript
- Deep understanding of the Meter-to-Cash flow/Billing.
- Strong knowledge of SQL
Top Skills
Java
JavaScript
SQL
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