About the Job:
We are seeking a hands-on Operations Technical Lead to support Canadian online content production. You will build and maintain new/replacement sources, perform User Acceptance Testing for new features and product launches, monitor data flows from editorial to online, and resolve markup/conversion issues for online titles. You will also automate workflows to streamline editorial work and help evolve our conversion specifications, markup manuals, and data standards.
Qualifications
2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred).
Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with fundamental concepts of XSLT and XPath.
Experience monitoring content data flows and resolving conversion/online issues in production.
Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset.
Excellent cross-functional communication; able to partner with editorial, product, IT, and vendors.
Key Responsibilities
Content Operations & Conversion
Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end.
Analyze input data (SGML/XML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
Resolve XML markup issues for online analytical titles; escalate and collaborate as needed.
User Acceptance Testing & Quality
Execute User Acceptance test plans/cases for new features and products; verify functional and non-functional requirements.
Track defects (Jira/Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production.
Maintain QA checklists, business rules, and acceptance criteria for Canadian content.
Data Flow Monitoring & Issue Resolution
Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.
Coordinate with editorial, product owners, to minimize time-to-resolution; document root cause analysis and preventive actions.
Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.
Tooling, Automation & Documentation
Participate in special projects that require data-based solutions supporting new product features and online functionality.
We value curiosity, ownership, and collaboration. If you enjoy solving complex content problems and keeping online products humming, we would love to hear from you.
Base Pay Range for primary location in Ontario is $63,600-$106,100(CAD). Base Pay Range in Ontario is $63,600 - $106,100 (CAD). Geographic differentials may apply in some locations to better reflect local market rates. This posting is for an existing vacancy.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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