First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Location: Fort Frances, ON (also posted in Thunder Bay)
Employment Type: Full-time
Job Summary
The Supervisor, Operations is responsible for overseeing daily operational activities, ensuring safety, efficiency, and compliance. This role involves supervising staff, monitoring performance, and supporting the delivery of high-quality service.
Key Responsibilities
- Supervise and coach drivers, dispatchers, and other team members to ensure operational excellence.
- Monitor performance metrics such as on-time departures, route compliance, and incident reporting.
- Prepare and maintain accurate operational reports and daily records.
- Assist with dispatching as needed and reconcile previous day deposits.
- Respond to customer inquiries and resolve service issues promptly.
- Support additional tasks such as road checks, routing, training, payroll, and administrative duties.
- Participate in driver hiring and onboarding in accordance with company standards.
Qualifications
- Must successfully pass a Vulnerable Sector Check (required).
- High school diploma or equivalent; post-secondary education in a related field is an asset.
- Proven experience managing people and supervising operations.
- Experience in the transportation industry is an asset but not mandatory.
- Strong leadership, problem-solving, and communication skills.
- Ability to work in a fast-paced environment and make sound decisions under pressure.
- Proficiency with Microsoft Office (Word, Excel) and scheduling tools
- Previous experience in transit or related industries is an asset.
Why Join Us?
- Competitive compensation and benefits package.
- Opportunity to grow within a leading Canadian organization.
- Supportive team environment focused on safety and service excellence.
Interested? Apply today and help us keep operations running smoothly in Fort Frances and Thunder Bay!
