Operations Productions Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

At Broadridge Financial Solutions, we believe that empowering our associates is the key to achieving success—for us, for our clients, and for the broader financial services industry. As a global Fintech leader with more than $5 billion in revenues, we deliver cutting-edge technology-driven solutions designed to simplify the complexities of finance and communications for our clients. Our mission is to earn clients' confidence every day by delivering real business value through innovative solutions that set the standard for the financial services industry and beyond. If you’re passionate about making an impact while advancing your career in a collaborative and supportive environment, Broadridge could be your next great opportunity.

Our culture is underpinned by our commitment to FACS: Flexible, Accountable, Connected, and Supported. We empower employees to work in ways that best support them and their teams, ensuring meaningful work-life integration. Moreover, we are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.

We are currently seeking an Operations Production Analyst to join our team. In this role, you will manage the installation, maintenance, and support of Host Application deliverables in both Test and Production environments while ensuring smooth application operations. You’ll be at the forefront of ensuring technical excellence, reliability, and support across our products and systems.

Key Responsibilities

• Gain a thorough understanding of the SIS batch and on-line technology environments; provide technical support and expertise for these systems.

• Serve as a primary point of contact, interfacing with other teams within SIS Service Delivery.

• Participate in project planning to assess resources, workloads, and overall timelines.

• Review business requirements and translate them into non-functional requirements.

• Validate technical solutions and ensure alignment with project objectives.

• Set up Test Environments based on documented functional and non-functional test requirements.

• Develop and execute non-functional Test Strategies, Test Plans, and Test Cases; participate in project test planning and status meetings.

• Schedule and oversee functional Business Test applications, providing online and batch support.

• Communicate progress, issues, and conflicts to Project Managers, Team Leaders, and other stakeholders.

• Configure, maintain, update, and install application and product software into test and production environments.

• Provide ongoing support for daily application operations, release implementations, and problem resolutions in both test and production settings.

• Conduct lessons learned and capture non-functional testing metrics to drive improvements.

• Create and document installation instructions, ensuring peer review and accuracy.

Technical Skills Required

• Strong proficiency in IBM Mainframe Technologies:

  • ISPF, JCL, DFSORT, SELECTOR

  • Tivoli Workload Scheduler

  • IBM File Manager

  • DB2, IMS, CICS, MQ

  • Host Scripting (REXX)

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field—or equivalent experience.

• A minimum of 5+ years of experience in a similar role, supporting IBM Mainframe technologies in production environments.

• Prior experience in application/product installation, configuration, and ongoing system support.

• Proven ability to document complex processes, including test strategies, plans, and lessons learned.

• Exceptional analytical and problem-solving skills with a keen eye for detail.

• Effective communication skills with a collaborative mindset to work across multiple teams.

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid

#LI-RB1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.