Operations & Product Support Coordinator

We’re on the hunt for a driven Operations & Product Support Coordinator to join our team.  

We’re a fast-paced, problem-solving, tech-creative agency looking for an Operations & Product Support Coordinator who’s going to help us run as smoothly as possible. You’ll be working with various departments, like operations, finance, client services, and our specialized product team. You bring calm, cool, confidence that things will get done! 

About Us 

The Turn Lab is not your typical creative agency. As consultancy-led problem solvers, we tackle unique challenges with a tailored blend of research, strategy, creative, media, and technology. Think of us as a powerhouse creative lab—fueled by bold ideas, innovation, and the grit that built us from the ground up. 

We’re ambitious, thick-skinned, and thrive in a fast-paced environment, always on the lookout for curious, passionate, and solution-driven individuals to join our ranks 

If you can think on your feet, get excited about troubleshooting, approach your work with pride and enthusiasm, and want to work for a purpose-driven organization that’s a Certified B Corporation and runs 100% carbon neutral, then WE might just be the place for YOU 

Office Operations 

• Be the face of theturnlab by greeting clients, guests, and visitors entering the agency. 

• Ensure the office environment is clean, tidy, safe, and organized. 
• Be in office 3 set days a week, with 2 days being flexible 
• Handle all office maintenance, housekeeping, and building repair needs (e.g., carpentry, general repairs). 

• Complete office opening and closing procedures. 

• Manage office systems, layout, equipment procurement, and vendor relationships. 

• Maintain and negotiate purchases or leases for office equipment. 

• Maintain and replenish office inventory and supplies; review, approve, and place supply requisitions. 

• Manage mail flow, deliveries, courier packages, and shipments. 
• Ensure seasonal requirements are met (e.g., winter mats, furniture). 
• Manage office schedules to ensure safe staff and vendor flow. 

• Ensure office health & safety guidelines are communicated and adhered to. 

• Brief staff on in-office health and safety guidelines, as required 

Operational Support 

• Act as the go-to person for general administrative support across the organization. 

• Run errands and assist with client meeting preparation, including catering. 

• Assist co-founders with administrative tasks such as booking meetings and travel arrangements. 

• Assist the finance department with invoice processing when required. 

• Assist Client Services team with client monthly media invoicing 
• Serve as a primary point of contact for IT (internal and external). 
• Assist with planning and coordinating staff events and internal cultural initiatives. 

• Identify and recommend process improvements to enhance office and administrative efficiency. 

HR Support 

• Maintain and update employee records and files. 

• Track employee time, attendance, and vacation; liaise with managers to ensure coverage. 
• Track and ensure completion of Health & Safety training. 
• Monitor contract end dates for limited-term employees and coordinate renewals or terminations. 
• Support full-cycle recruitment, including sourcing talent for open roles, as needed  

• Support new hire onboarding (desk setup, fob/key distribution, office tours, etc.). 

• Support offboarding (exit interviews, equipment collection, fob/security deactivation, etc.) 

Product Support 

• Deliver prompt and informative communications with customers  

• Liaise with customers to secure bookings  

• Daily review and approval of new listings 

• Provide troubleshooting support for customer inquiries  

• Process cancellations and rescheduling with product team and customers  

• Manage list of new customer acquisitions  

• Update product/process documentation as required 

• Support product team with tasks as required  

Qualifications 

• Minimum 2–3 years of experience in an office manager/administrator and customer service role; HR management experience considered an asset. 

• Proficient in Microsoft Word, Excel, PowerPoint, and Microsoft Exchange-based email and calendar systems on both PC and Mac. 

• Sound knowledge of Employment Standards, Human Rights, and Occupational Health & Safety (OHSA) regulations and legislation. 

• QuickBooks or data entry clerical experience is a bonus. 

• Previous Executive Assistant (EA) and event management experience considered an asset. 

We’re looking for someone who: 

• Is a self-starter, a curious problem solver that takes initiatives   

• Can stay organized, pays close attention to detail and able to produce high-quality work under pressure 

• Is trustworthy, reliable and strong team player, but can work independently  

• Thrives on following through on requests and completing to-do lists 

• Maintains a positive attitude while being able to handle multiple tasks and prioritize work with varying urgency and requirements 

Who Are We  

We’re ambitious. We defy the current. We challenge our clients, each other, and anyone who says that a challenge isn’t fun. We value diverse and broad talents, ideas, and approaches. 

We embrace diversity, inclusion, and equity. We value differences and uniqueness. We respect and encourage everyone to share their experiences, thoughts, and views – everyone has a voice at the turn lab. 
 

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.