The Operations Manager oversees business office processes, manages administrative support, and ensures smooth operations of the facility, including recruitment, billing, and compliance with policies.
Job Description
Role Description: Operations Manager
Mission:
As the Operations Manager, you will contribute to Extendicare's purpose of Helping
People Live Better by leading all business and administrative functions in a long-
term care home. You will lead and mentor administrative staff while working closely
with the Executive Director and leadership team to support the home’s daily
operations. This role is accountable for the home’s financial management, payroll
and benefits, scheduling and workforce administration, and other key administrative
processes, with a focus on compliance with company and regulatory requirements.
Through your leadership and problem-solving skills, you will drive efficiencies and
foster a welcoming environment for residents, families, and employees.
Key Outcomes:
• Ensure accurate and timely completion of key Human Resource (HR)
processes, including employee lifecycle updates, bi-weekly payroll,
scheduling, and benefits. Serve as the in-home subject matter expert for
these functions.
• Oversee resident billing accounts and collection processes to ensure timely
payments and accurate record-keeping.
• Support the home’s financial health by proactively managing budgets,
monitoring spending, and meeting financial targets. Regularly review
financial reports to identify and investigate variances and take timely action
to resolve issues and improve accuracy.
• Maintain compliance with provincial legislation, company policies, regulatory
standards, and collective bargaining agreements across all administrative and
financial functions within a unionized environment.
• Lead and develop a high-performing administrative team that demonstrates
Extendicare’s values and delivers exceptional service to our residents,
families and employees.
Key Responsibilities:
• Financial Acumen – Lead and execute financial tasks such as processing
payments, coding time and expenses, managing resident accounts and
collections, and maintaining accurate records for banking, petty cash, and
provincial funding.
• Analytical Thinking – Review and interpret payroll, scheduling, budget,
financial and HR data to ensure accuracy, identify trends, flag discrepancies,
and provide insights that support strategic and cost-effective decisions, while
recommending and implementing corrective actions as needed.
• Customer Service - Support residents, families and employees by acting as
primary contact for financial or HR inquiries, resolving issues with empathy
and professionalism.
• Lead – Supervise and coach the administrative team, fostering a high-
performing, service-oriented, and collaborative office environment. Manage
new employee onboarding activities.
• Collaborate – Partner with the Executive Director, home leadership, union
partners, regional teams and head office resources to support daily home
operations and contribute to a collaborative, solution-focused environment.
• Maintain – Oversee employee files, HR documentation, learning completion,
business processes, and office workflows, ensuring accuracy, confidentiality,
and compliance with provincial legislation, company policies, collective
bargaining agreements and regulatory standards.
• Continuous Improvement – Enhance efficiency and performance by
streamlining back-office processes, applying data insights, and supporting
ongoing home initiatives, projects and local implementation of corporate
projects.
• Values Alignment – Promote Extendicare’s Mission, Vision, and Values by
demonstrating integrity, respect, and a commitment to residents’ rights.
• Flexibility – Assume additional responsibilities or tasks that are unique to a
specific home or are temporary in nature.
Required Education, Credentials and Experience:
• Post-secondary education in Business Administration, Accounting, or Human
Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday
and PointClickCare preferred.
• 3-5 years of experience in business or office operations preferred; experience
in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people leadership experience preferred.
• Demonstrated expertise in HR, payroll, benefits administration, scheduling,
accounts receivable/payable, and a strong working knowledge of practices
primary contact for financial or HR inquiries, resolving issues with empathy
and professionalism.
• Lead – Supervise and coach the administrative team, fostering a high-
performing, service-oriented, and collaborative office environment. Manage
new employee onboarding activities.
• Collaborate – Partner with the Executive Director, home leadership, union
partners, regional teams and head office resources to support daily home
operations and contribute to a collaborative, solution-focused environment.
• Maintain – Oversee employee files, HR documentation, learning completion,
business processes, and office workflows, ensuring accuracy, confidentiality,
and compliance with provincial legislation, company policies, collective
bargaining agreements and regulatory standards.
• Continuous Improvement – Enhance efficiency and performance by
streamlining back-office processes, applying data insights, and supporting
ongoing home initiatives, projects and local implementation of corporate
projects.
• Values Alignment – Promote Extendicare’s Mission, Vision, and Values by
demonstrating integrity, respect, and a commitment to residents’ rights.
• Flexibility – Assume additional responsibilities or tasks that are unique to a
specific home or are temporary in nature.
Required Education, Credentials and Experience:
• Post-secondary education in Business Administration, Accounting, or Human
Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday
and PointClickCare preferred.
• 3-5 years of experience in business or office operations preferred; experience
in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people leadership experience preferred.
• Demonstrated expertise in HR, payroll, benefits administration, scheduling,
accounts receivable/payable, and a strong working knowledge of practices
within a unionized environment, including the interpretation and application
of collective agreements.
• Proven ability to apply organizational skills, analytical thinking, and attention
to detail while maintaining superior customer service in a fast-paced, multi-
functional environment.
• Demonstrated ability to manage multiple priorities under tight deadlines.
• Must provide a complete and current (within six months) Vulnerable Sector
Check (including a Criminal Background Check) or be willing to obtain one.
Core Competencies (included for posting only):
• Computer Skills and System Proficiency
• Multi-tasking and Prioritizing
• Financial Acumen
• Customer Service and Communication
• Analytical Thinking
• Time Management
• Attention to Detail
• Relationship Management
• Change Management
Attributes of an Effective Leader:
• Strategy Development: Understands the organization’s strategy and sets
priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds
themselves and others responsible for delivering high-quality, timely, and
cost-effective results.
• Collaboration: Inspires a collaborative team environment and works
effectively with others with the ability to influence.
of collective agreements.
• Proven ability to apply organizational skills, analytical thinking, and attention
to detail while maintaining superior customer service in a fast-paced, multi-
functional environment.
• Demonstrated ability to manage multiple priorities under tight deadlines.
• Must provide a complete and current (within six months) Vulnerable Sector
Check (including a Criminal Background Check) or be willing to obtain one.
Core Competencies (included for posting only):
• Computer Skills and System Proficiency
• Multi-tasking and Prioritizing
• Financial Acumen
• Customer Service and Communication
• Analytical Thinking
• Time Management
• Attention to Detail
• Relationship Management
• Change Management
Attributes of an Effective Leader:
• Strategy Development: Understands the organization’s strategy and sets
priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds
themselves and others responsible for delivering high-quality, timely, and
cost-effective results.
• Collaboration: Inspires a collaborative team environment and works
effectively with others with the ability to influence.
• Effective Communication: Actively listens, seeking to understand all
perspectives and communicates with respect.
• Problem Solving: Recognizes and takes ownership to resolve issues outside
of clear role mandate.
• Builds High Performing Teams: Builds the capability of individuals and
teams through continuous feedback, coaching, and a commitment to learning
and development.
• Data Analytics & Continuous Improvement: Uses data to identify and
measure performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that
allows us to reach our potential. We value each employee, encourage equal
opportunity for growth and recognize achievement. As a valued member of our
team, you can expect:
• Continuous mentorship, support for life-long learning
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life
and the lives of others through your work.
• Employee Family Assistance Program
• Robust benefits package
perspectives and communicates with respect.
• Problem Solving: Recognizes and takes ownership to resolve issues outside
of clear role mandate.
• Builds High Performing Teams: Builds the capability of individuals and
teams through continuous feedback, coaching, and a commitment to learning
and development.
• Data Analytics & Continuous Improvement: Uses data to identify and
measure performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that
allows us to reach our potential. We value each employee, encourage equal
opportunity for growth and recognize achievement. As a valued member of our
team, you can expect:
• Continuous mentorship, support for life-long learning
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life
and the lives of others through your work.
• Employee Family Assistance Program
• Robust benefits package
Extendicare is a leading provider of care and services for seniors across Canada,
operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing
Network brands. We are committed to delivering quality care to meet the needs of a
growing seniors’ population, inspired by our mission to provide people with the care
they need, wherever they call home. We operate a network of long-term care
homes (both owned and under management contracts), deliver over 11 million
hours of home health care services annually, and provide group purchasing services
to third parties representing approximately 150,000 beds across Canada.
Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated
team members who are passionate about providing high-quality care and services
to help people live better.
Time Type:
Full timeAt Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.
Top Skills
Microsoft Office Suite
Pointclickcare
Workday
Extendicare Markham, Ontario, CAN Office
3000 Steeles Avenue East Suite 103, , Markham, Ontario , Canada, L3R 4T9
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