Operations Manager (OM)

The Operations Manager also provides administrative support to the Home Administrator and other supervisory staff to ensure smooth operations of the facility. This role leads the administrative team supporting home operations.

Key Responsibilities:
• Lead administrative team to deliver seamless and quality services for residents, families, and employees.
• Process and verify invoices, payments and remittances related to 3rd party 
providers, including agency staffing and independent contractors. Maintain external vendor relationships.
• Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
• Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc. 
• Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.
• Oversee onboarding new employees, recruiting activities at the home, Time & 
Attendance, and Open Shift Management.
• Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.
• Manage applicant screening process, including reviewing applications, conducting reference checks, validating pre-hire requirements (e.g., candidate certifications

Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices.
• Manage end to end recruitment (interview, reference checks, and validate pre-hire requirements) processes, create offer letters and coordinate new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires.
• Assist the Director of Care with the annual audit, reporting and follow up of 
Professional Credentials of registered staff (Nursing and Allied Health).
• Work with home Administrator to coordinate communications with home staff 
through team meetings, maintaining notice boards and via e-mail. 
• Participate in the development and planning of employee engagement events 
and service award

Time Type:

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.