Manage daily operations of a luxury waterfront estate and property portfolio: oversee maintenance, vendors, contractors, events, renovations, preventative maintenance plans, logistics, and ad-hoc projects while ensuring discretion and high service standards.
Summary
Our client is offering an exciting opportunity to manage the day-to-day operations of an expansive waterfront estate and complimentary portfolio of properties in the Muskoka, Ontario region that operates like a five-start luxury resort. The individual that we are looking for must demonstrate professionalism, integrity, and discretion; and will work effectively with multiple stakeholders including the estate’s principal, estate manager and staff, contractors, vendors, and others.
This role will appeal to a self-motivated, and results driven individual who enjoys executing projects and deliverables and is comfortable with variety and challenges in your work. The Operations Manager is expected to proactively ensure smooth workings of aspects of the estate including but not limited to property maintenance and renovations, liaising with contractors and service providers, supporting small and large events, and manage additional projects as required.
This position is a full-time permanent opportunity, where going above and beyond is the norm. Relocation assistance may be provided for non-local candidates.
Responsibilities
- Plan, manage and execute daily, weekly, monthly, quarterly tasks.
- Proactively identify work and services that need to be performed and make recommendations to the Estate Manager.
- Respond to any property issues on an on-call basis.
- Manage and self-perform preventative maintenance when appropriate.
- Manage transportation and guest accommodation logistics.
- With Estate Manager’s guidance, manage and oversee external vendors to facilitate efficient, cost-effective, and quality outcomes.
- Responsible for preventative maintenance plans and execution and ensure all logs are up to date.
- Flag and rectify newly discovered issues and other items of importance and notify the Estate Manager where applicable.
- Must be available to respond to any issues quickly.
- Advise on and provide input to improve day to day operations relating to SOP manuals, systems, inventories, and schedules, etc.
- Administer all schedules for monthly, seasonal, and annual maintenance for the interior and exterior of the portfolio and address all maintenance issues appropriately.
- Provide operational support for construction, renovation, systems upgrade, and landscaping projects.
- As required, schedule, negotiate with and supervise contractors and vendors, while monitoring their access to the properties.
- Manage ad-hoc tasks, projects, and assignments, as determined by the Estate Manager, Principal and/or Director of Properties.
Qualifications and Requirements
- Must have demonstrable previous Estate Operations experience as for an ultra-high net worth principal/s and/or related.
- Must be self-motivated and engaged, with a passion for excellence and continuous improvement.
- Strong vendor management experience is essential.
- Tactical experience with HVAC, security systems, and general maintenance required.
- Knowledge of local vendors, contractors and trades is an asset.
- Must have experience managing projects.
- Must be flexible with work schedules.
- Excellent communication skills and customer service orientation.
- Self-starter that can work effectively without constant supervision.
- Good computer skills, particular with Microsoft Office products.
- Must always exercise complete discretion and maintain confidentiality.
Additional Information
- Full-time, permanent position.
- Extensive benefits plan provided.
- 3-week vacation.
- Live out.
How to apply
This Operations Manager position is a rare and unique opportunity to provide the ultimate personalized service in an exceptionally luxurious setting, applying your diverse skills to ensure the principal, family members and distinguished guests receive top-notch service. If you are passionate about excellence, committed to exceptional service, and can provide high availability and schedule flexibility, we would love to hear from you!
Qualified candidates are invited to submit a resume to [email protected] or apply online.
We thank all applicants for their interest; however, only those selected will be contacted.
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