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Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
Work Type: Full-time, permanent
Salary: $50,000- $53,000
Shift: Monday to Friday, 6:00am to 2:30pm
Why Ryder:
- Weekly Pay
- Health Benefit after 30 days
- 10 days of Paid Time Off upon hire
- Annual Merit increase
- RRSP and Group Pension Plan
- Stock Options
- Friendly and dynamic working environment
- Employee perks and discounts
- Internal Opportunities for growth( potentially to be a Supervisor or Manager in 18 – 24 months)
Essential Functions
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Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
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Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
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Partner with Sales staff on customer calls for new business and increased customer satisfaction.
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Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
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Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
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Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
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Additional Responsibilities
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Relocation within the business unit at the conclusion of the training program is required.
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Performs other duties as assigned.
Skills and Abilities
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Detail oriented with excellent follow-up practices.
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Strong verbal and written communication skills.
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Instills commitment to organizational goals.
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Capable of multi-tasking, highly organized, with excellent time management skills.
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Able to prioritize work.
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Flexibility to operate and self-driven to excel in a fast-paced environment.
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Strong mechanical skills.
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Effective interpersonal skills.
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Excellent influencing skills.
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Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
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Ability to work independently and as a member of a team.
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Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
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Basic understanding of Business Finance, controls and metrics beginner required.
Qualifications
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Bachelor's degree required.
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One (1) year or more customer service with issues resolution experience preferred.
DOT Regulated
No
You could learn more the OMT postion from the followign video:
https://drive.google.com/file/d/1EPNnDPvi7LkINtmz6K8-ICocg4GKTa4D/view?usp=sharing
Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:
Recruiter: Kathy Zhang:
Phone:+1 819 412 4813 ( this phone number can only receive text message or voicemail, we will respond to your questions asap)
Email: [email protected]
Business Hours: M to F, 8:00am to 5:00pm EST
Job Category
Operations and Support
Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.
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Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)
Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
